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https://www.gov.za/documents/transforming-public-service-delivery-white-paper-batho-pele-white-paper
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http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY Department of Public Service and Administration 18 September 1997 CONTENTS FOREWORD ABBREVIATIONS 1. INTRODUCTION 1.1 Purpose 1.2 Background The people must come first: the 'customer' concept 2. SCOPE OF THIS WHITE PAPER 3. THE SERVICE DELIVERY PRINCIPLES OF BATHO PELE 4.File Size: 79KB
https://www.cdm.org.za/municipal-documents/legislation/53-white-paper-on-transforming-public-service-delivery-batho-pele-white-paper-of-1997
Jun 26, 2014 · White Paper on Transforming Public Service Delivery (Batho Pele White Paper of 1997) Print Email; Details Published: 26 June 2014 Attachments: White Paper on Transforming Public Service Delivery (Batho Pele White Paper of 1997).pdf [ ] 1265 kB ...
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transpubservice.pdf
1.1.12 This White Paper on Transforming Public Service Delivery, therefore, urgently seeks to introduce a fresh approach to service delivery: an approach which puts pressure on systems, procedures, attitudes and behaviour within the Public Service and reorients them in the customer’s favour, an approach which puts the people first.
https://searchworks.stanford.edu/view/4445155
White paper on transforming public service delivery Transforming public service delivery Series Government gazette = Staatskoerant ; v. 388, no. 18340 Note "18 September 1997." "1 October 1997"--Cover (general notice).
https://journals.co.za/content/jpad/49/4/EJC167104
It examines the extent to which public policies on public service transformation, like the White Paper on the Transformation of the Public Service, 1995, (Notice 1227 of 1995) and the White Paper on Transforming Public Service Delivery, 1997, (Notice 1459 of 1997) have influenced service delivery within the public service since their inception.Author: B. Maluka, A.J. Diale, K.B. Moeti
https://www.gov.za/documents/white-papers
G=Gazette, RG=Regulation Gazette, BN=Board Notice, GeN=General Notice, GoN=Government Notice, P=Proclamation W=Warrant
https://www.westerncape.gov.za/assets/departments/social-development/white_paper_on_the_transformation_of_the_public_service_1995.pdf
The transformation of the public service will inevitably be a complex and controversial process. Furthermore, government policies that are likely to have a ... In recognition of the diversity of the p ublic service, the White Paper does not attempt to elaborate ... to the public. (b) Service Delivery agencies, such as the departments of Health ...
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/whitepaper/vmware-cloudops-servicedeliverymodels-white-paper.pdf
VMWARE WHITE PAPER / 6 loud perations A ew Model for ervice elivery Rethinking the Service Delivery Model All the companies in the research study developed a new IT service delivery model that redefined several basic IT roles and the division of work between IT and the business units. Although the specific organization structure
https://greatermanchester-ca.gov.uk/media/1676/greater-manchester-model.pdf
ago. That’s why we need a new public service model that is fit for purpose now, and for the future. In Greater Manchester we have extensively studied this traditional model of public service delivery and have identified where it falls short in managing need and fostering capability. We …
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