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https://www.fieldtechnologiesonline.com/doc/stepping-up-to-a-world-class-service-delivery-model-0001
Jun 19, 2017 · Many businesses that have historically striven to provide their customers with satisfactory levels of customer service and support have now begun to move closer to a "world class" service delivery model in order to provide their customers with total support beyond merely product acquisition.
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https://www.amazon.com/World-Class-Service-Delivery-Wheatcroft/dp/1902505824
'World Class IT Service Delivery' is a best practice guide to service management, exploring IT performance plus the cultural emphasis needed to attain world class levels, how to achieve certification and what the results should look like.Author: Peter Wheatcroft
https://cabinet.gov.jm/govt-committed-to-world-class-customer-service-delivery/
Aug 24, 2017 · Gov’t Committed To World-Class Customer Service Delivery August 24, 2017 In Focus. Amidst complaints about less-than-desirable public-service delivery, the Government of Jamaica is pushing ahead to achieve world-class customer service through the more than 200 public-sector institutions islandwide.
https://www.oreilly.com/library/view/world-class-it/9781902505824/9781902505824_ch01_sec01_04.html
THE CHARACTERISTICS OF WORLD-CLASS SERVICE DELIVERY An IT services department that has been transformed through the four stages described by the Service Accession Model will exhibit six key attributes: It … - Selection from World Class IT Service Delivery [Book]
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https://www.socialmediatoday.com/content/deliver-world-class-customer-service-use-customer-centric-strategy
May 16, 2011 · A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. In order to make customers happy, we need to be sure our employees are happy, and there is no better way to uphold and maintain a sustainable strategy than by being an excellent role model.
https://www.worldcat.org/title/world-class-it-service-delivery/oclc/647932329
Get this from a library! World class IT service delivery. [Peter Wheatcroft; British Computer Society.] -- This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives ...
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