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https://www.businessdailyafrica.com/analysis/Role-of-ICT-service-delivery-model-vital/539548-1505588-nk6f3x/index.html
Sep 12, 2012 · One of the biggest challenges facing ICT departments in most local organisations is how to transition from the role of a technology-focused operation to one focused on service delivery.Author: William Makatiani
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
7 Steps to Excellent Service Delivery. ... IT service owners, business owners, and business users the opportunity to be part of a service delivery improvement program.
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