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https://www.ncbi.nlm.nih.gov/pubmed/7896552
What attributes determine quality and satisfaction with health care delivery? Bowers MR(1), Swan JE, Koehler WF. Author information: (1)Department of Marketing, Graduate School of Management, University of Alabama at Birmingham. Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider.Author: Michael R. Bowers, John E. Swan, William F. Koehler
https://journals.lww.com/hcmrjournal/Abstract/1994/01940/What_attributes_determine_quality_and_satisfaction.6.aspx
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction.
https://www.researchgate.net/publication/7451032_Identifying_Health_Care_Quality_Attributes
Identifying Health Care Quality Attributes. ... So the aim was to assess clients’ satisfaction regarding health care delivered at primary health care centers, as well as to identify the ...
https://insights.ovid.com/health-care-management-review/hcmre/1994/01/940/attributes-determine-quality-satisfaction-health/6/00004010
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of paAuthor: Michael R. Bowers, John E. Swan, William F. Koehler
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3732361/
Sep 18, 2012 · The findings of the current study led to a conceptual framework of healthcare quality. This model leads to a better understanding of the different aspects of quality in health care and provides a better basis for defining, measuring and controlling quality of health care services.Author: Ali Mohammad Mosadeghrad
https://www.researchgate.net/publication/320243462_The_Measurement_of_Service_Quality_in_Healthcare_A_Study_in_a_Selected_Hospital
In other words, quality is the measure of customer satisfaction. Customer focussed quality management is one of... Find, read and cite all the research you need on ResearchGate ... health care ...
https://www.researchgate.net/publication/26784552_Factors_affecting_patient_satisfaction_and_healthcare_quality
Factors affecting patient satisfaction and healthcare quality Article (PDF Available) in International Journal of Health Care Quality Assurance 22(4):366-81 · February 2009 with 33,877 ReadsAuthor: Aditi Naidu
https://www.emeraldgrouppublishing.com/learning/management_thinking/articles/pdf/patient_satisfaction.pdf
Patient satisfaction and health care quality are fundamental to improving health service performance and image. August 2009. This is a shortened version of “Factors affecting patient satisfaction and health care quality”, which originally appeared in the International Journal of Health Care Quality Assurance, Volume 22 Number 4, 2009.
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