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https://www.mycustomer.com/service/management/six-steps-to-successful-monitoring-of-your-customer-service
Whether you have an in-house team of customer service reps or you have outsourced it, there is a need for quality checks at every point. We live in a competitive world where a competitor is waiting around the corner to steal your customers. The best ways to retain them is …
https://www.inc.com/guides/cust_tech/20909.html
More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics and insight-driven marketing to improve ...
https://www.linkedin.com/learning/managing-a-customer-service-team/
Mar 04, 2015 · Elevating a customer service team - Managing a customer service team isn't easy. It's my hope that this course will make your job just a little easier, and help you take your team's customer ...
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