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https://forum.telus.com/t5/My-Mobility-Account/How-can-I-contact-the-loyalty-department/m-p/231
2 ACCEPTED SOLUTIONS. 05-29-2013 09:28 PM. If you call into their Client Care department, they should be able to transfer you. Their number is: 1-866-558-2273 or *611 from your handset. 06-27-2013 06:40 PM.
https://www.telus.com/en/support/contact-us
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https://forum.telus.com/t5/Internet-Home-Phone/After-29-years-of-loyalty-this-is-service/m-p/78854
I ended up hanging up because two hours is rediculous and takes the "service" out of the term customer service department. I was however very impressed with the fact that it appeared that Telus was listening. They replied to my post and explained that they had indeed been unexpectedly experiencing delays.
https://www.telus.com/en/support/article/ccts-and-cprst-feedback-and-contact-information
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https://www.reddit.com/r/canada/comments/1jnezh/telus_loyalty_department_told_me_it_was_in_my/
Telus "Loyalty Department" told me it was in my best interest to pay an extra $30/month for the same amount of data I have now. I went to Telus today to buy out my old contract and pick up a new Note II on a 2 year contract.
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