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https://www.localsolicitors.com/consumer-guides/consumer-rights-on-late-and-non-delivered-goods
Consumer Rights On Late and Non-Delivered Goods. When you make a purchase online, by phone or through mail order and your item does not arrive or arrives later than expected, you are entitled to request a refund from the seller.
https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
Report a business to Trading Standards. To report to Trading Standards, you need to contact the Citizens Advice consumer service. We’ll pass your report to Trading Standards and we can also give you advice about your problem. You can: use our online form - we’ll get back to …
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/
Nov 22, 2018 · If something you ordered hasn't arrived. ... if they took your money and refused to deliver the item. Trading Standards may investigate but won’t usually be able to get you your money back. If you need more help. ... Report fake or counterfeit goods; If a delivery hasn't arrived
https://www.nationaltradingstandards.uk/
Protecting Consumers & Safeguarding Businesses - National Trading Standards. Our vision is to protect consumers and safeguard businesses through cross-boundary intelligence-led enforcement projects in England and Wales.
https://www.theguardian.com/money/2018/sep/09/online-orders-complaints-delivery-compensation
Sep 09, 2018 · O rdering goods online is quick and convenient ... unless your package arrives late or damaged, or simply never turns up. These problems affect …
https://www.tradingstandards.uk/consumers/support-advice
Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 0808 223 1133. If you are a consumer based in Scotland this service is provided by the Scottish Government funded Advice Direct Scotland, a telephone and online consumer advice service, on 0808 164 6000.
https://www.gov.uk/find-local-trading-standards-office
Sale of goods and services and data protection Find your local Trading Standards office Enter your postcode to find a Trading Standards office near you to complain about illegal sales activity.
https://www.hants.gov.uk/business/tradingstandards/consumeradvice/goodsandservices/overseaspurchases
Problems with purchases overseas - who to complain to and who can help This guidance is for England, Scotland & Wales. If you are in dispute with a trader over goods bought in the UK, you can obtain advice on your legal rights from the Citizens Advice consumer service, a solicitor or another advice agency.
https://www.moneysavingexpert.com/shopping/how-to-complain/
Trading Standards. Each individual council runs a trading standards department for its residents. Each region has slightly different processes and priorities, but they all enforce criminal legislation and some may be able to help with individual cases for people who are vulnerable. Link: Chartered Trading Standards Institute
https://www.nationaltradingstandards.uk/contact/
Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods, services or specific businesses. To find your local trading standards office If you would like to contact your local authority trading standards service, please enter your postcode on the "Find my Council" page of the .gov ...
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