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https://academiccommons.columbia.edu/doi/10.7916/D8FJ2GX7
The Use of the Internet in Government Service Delivery. Cohen, Steven Alan; Eimicke, William B. Governments have begun to use the World Wide Web to assist in service delivery. This includes, but goes far beyond, the dissemination of information to the general public and involves a variety of other governmental functions.Author: Steven Alan Cohen, William B. Eimicke
http://businessofgovernment.org/report/use-internet-government-service-delivery
This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and compares the ways in which government agencies are using the Web to improve the delivery of services.
http://businessofgovernment.org/sites/default/files/InternetServiceDelivery.pdf
The Use of the Internet in Government Service Delivery 5 Foreword February 2001 On behalf of The PricewaterhouseCoopers Endowment for The Business of Government, we are pleased to present this report by Professors Steven Cohen and William Eimicke, “The Use of …
https://www.igi-global.com/article/citizens-use-of-the-internet-and-public-service-delivery/204904
Citizens' Use of the Internet and Public Service Delivery: A Longitudinal Study of the First-Level Administrative Divisions in China (1997-2014): 10.4018/IJPADA.2018070103: This article examines citizens' use of the Internet as a popular feedback mechanism, and argues that it can help improve institutional performance.Author: Qinfeng Zhu, Marko M Skoric, Tai-Quan Peng
https://core.ac.uk/display/161454595
Governments have begun to use the World Wide Web to assist in service delivery. This includes, but goes far beyond, the dissemination of information to the general public and involves a variety of other governmental functions. In reviewing some government websites it is clear that the use of the web for service delivery is still in its infancy.Author: Steven Alan Cohen and William B. Eimicke
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