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https://www.researchgate.net/publication/227718978_The_Politics_of_Service_Delivery_Reform
Batley, R 2004, 'The Politics of Service Delivery Reform' Development and Change, vol 35, no. 1, pp. 31-56. DOI: 10.1111/dech.2004.35.issue-1 Link to publication on Research at Birmingham portalAuthor: Richard Batley
https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1467-7660.2004.00341.x
This article identifies the leaders, the supporters and the resisters of public service reform. It adopts a principal–agent framework, comparing reality with an ‘ideal’ situation in which citizens are the principals over political policy‐makers as their agents, and policy‐makers are the principals over public service officials as their agents.Author: Richard Batley
http://10x10learning.com/wp-content/uploads/2016/05/Politics-of-Service-Delivery-Reforms.pdf
The Politics of Service Delivery Reform 35. THE INSTITUTIONAL BACKGROUND TO REFORM Reform entails a re-structuring of institutions. It is not just a technical matter of finding the best design solution and applying it, although much of the debate about the respective roles of …
http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.200.2405
CiteSeerX - Document Details (Isaac Councill, Lee Giles, Pradeep Teregowda): This article identifies the leaders, the supporters and the resisters of public service reform. It adopts a principal–agent framework, comparing reality with an ‘ideal ’ situation in which citizens are the principals over political policymakers as their agents, and policy-makers are the principals over public ...
https://blogs.worldbank.org/governance/politics-service-delivery-0
Mar 24, 2014 · The WDR 2004 report certainly puts politics centre stage. Ten years on, the picture remains the same: where there’s any form of accountability relationship, there is some form of politics. A key insight of the WDR 2004 report was the trio of accountability relationships for service delivery and demand for improvement involving citizens, service providers and the government.
https://www.academia.edu/4188764/The_Politics_of_Service_Delivery_Reform
The Politics of Service Delivery Reform
https://www.researchgate.net/publication/254349736_Decentralization_Politics_and_Service_Delivery
One-stop service shops (OSSs) for government services delivery have become a popular and flexible mode of administrative decentralization for delivering government services of various types ...
https://blogs.worldbank.org/africacan/the-politics-of-service-delivery
Jun 11, 2012 · I am associated with a large scale state level reform effort in healthcare delivery through the government. The question in front of us is very much the one being debated in this blog post -- is there a sustainable way to get the community engaged when they deal with their service provider?
https://www.deepdyve.com/lp/wiley/the-politics-of-service-delivery-reform-YcPmRqHCmK
Jan 01, 2004 · The Politics of Service Delivery Reform The Politics of Service Delivery Reform Batley, Richard 2004-01-01 00:00:00 This article identifies the leaders, the supporters and the resisters of public service reform. It adopts a principal–agent framework, comparing reality with an ‘ideal’ situation in which citizens are the principals over political policy‐makers as their agents, and policy ...Author: Batley, Richard
https://www.academia.edu/2746201/The_politics_of_service_delivery_reform
Abstract This article identifies the leaders, the supporters and the resisters of public service reform. It adopts a principal–agent framework, comparing reality with an 'ideal'situation in which citizens are the principals over political
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