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https://www.researchgate.net/publication/331037324_Service_innovation_service_delivery_and_customer_satisfaction_and_loyalty_in_the_banking_sector_of_Ghana
The purpose of this paper is to find out the role of service innovation (SI) in the relationship between service delivery (SERVD), customer satisfaction (CSAT) and loyalty in the banking sector of ...
https://www.researchgate.net/publication/281554930_Electronic_Banking_in_Ghana_A_Case_of_GCB_Bank_Ltd
ABSTRACT The introductions of electronic banking products and services have changed the nature and way of financial service delivery to customers in Ghana.
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