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https://ideas.salesforce.com/s/idea/a0B8W00000GdfeWUAR/make-timebased-workflow-triggers-honor-the-business-hours-setting
Contrary to what a Salesforce employee mentioned in Idea Exchange item #3470, Time-based workflow triggers were released WITHOUT honoring the business hours setting, but instead is completely calendar based. While having multiple calendar support based on other criteria would be nice, at the very least it should support the Business Hours setting as do Escalations, with …
https://developer.salesforce.com/forums/?id=9060G0000005RZEQA2
Here is my requirement: Automatically move the case to a "Resolved" state and send an email to the customer notifying them that their case is resolved and will be closed in 72 hours. If there is no email from customer,automatically close the case after 72 hours ( Business Hours ). If customer respond for a particular case within 72 hours ( Business Hours ),we should not close …
https://help.salesforce.com/s/articleView?id=000005245&language=en_US&type=1
You can define rules that trigger time-based workflow actions off any Date or Date Time field on an object. Example of time-based workflow: Generate critical date reminders to remind Opportunity owners when a large Opportunity (amount greater than $1M USD) is 14 days away from the intended Close Date.Use the same rule to notify the executive sponsor and change the …
https://www.emizentech.com/blog/configure-time-based-workflows.html
Time-Dependent Action. Time-Dependent actions execute at a specific time defined by you, such as sending an Email alert after 48 hours of lead creation. When the specified time passes, the workflow rule re-evaluates to check that the record still meets the rule criteria or not. Also Read: How To Create A Flow? Steps to Configure Time-Based ...
https://salesforce.stackexchange.com/questions/32369/can-we-associate-business-hours-with-workflow-rules
we are currently working on the case object using custom case escalation workflows with email alerts that works based on the time dependant workflows.Even though we setup the business hours in the company information, the escalation mails are not working according to the business hours and holidays.Please help us with solution and links if any.
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8IHmSAN
Time-Based Workflows Use Business Days Workaround. Hello- I am trying to find a workaround for the fact that time-based workflows count Saturdays & Sundays. I need an email alert to go out 3 business days after an Opportunity is generated if it is still in a particular stage. I had an Opportunity created last Friday 5/4/18 and the email fired ...
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