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http://www1.worldbank.org/publicsector/pe/PETS1.pdf
Survey Tools for Assessing Performance in Service Delivery Jan Dehn, Ritva Reinikka, and Jakob Svensson It has become increasingly clear that budget allocations, when used as indicators of the supply of public services, are poor predictors of the actual quantity …File Size: 83KB
http://documents.worldbank.org/curated/en/456871468760491581/pdf/303420Survey0tools0dehn.pdf
The ability to diagnose and measure problems of service delivery within the public and private delivery systems is a pre-requisite to designing policy reforms and institutions to improve service delivery. This paper argues that micro-level tools are necessary to assess both the quality and quantity of services, and the complexities involved in
https://www.researchgate.net/publication/239776400_Chapter_9_Survey_Tools_for_Assessing_Performance_in_Service_Delivery
Chapter 9 Survey Tools for Assessing Performance in Service Delivery. Article (PDF Available) ... (QSDS), in terms of effectiveness in assessing service delivery. They argue that these tools can ...
http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.201.1226
CiteSeerX - Document Details (Isaac Councill, Lee Giles, Pradeep Teregowda): This chapter explains how micro surveys can be used to measure performance in service delivery. It introduces two new survey tools—the public expenditure tracking survey and the quantitative service delivery survey—and summarizes why, where, and how they have been applied to-date.
http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.198.907
BibTeX @INPROCEEDINGS{Dehn03surveytools, author = {Jan Dehn and Ritva Reinikka and Jakob Svensson}, title = {Survey Tools for Assessing Performance in Service Delivery}, booktitle = {In Francois Bourguignon and Luiz Pereira da Silva, eds., Evaluating the Poverty and Distributional Impact of Economic Policies. Oxford University Press and the World Bank.
https://www.researchgate.net/publication/2524028_Survey_Tools_for_Assessing_Service_Delivery
Survey Tools for Assessing Service Delivery. Article (PDF Available) ... Survey Tools for As sessing Performance in Service Delivery . Jan Dehn, Ritva Reinikk a, and Jakob Sve nsson. 1.
https://www.eldis.org/document/A17286
Dec 12, 2018 · This chapter examines the usefulness of two micro-economic level surveys, the Public Expenditure Tracking Survey (PETS) and Quantitative Service Delivery Survey (QSDS) in assessing service delivery. The authors argue that these tools can be used to assess public spending efficiency, as well as the quality and quantity of services at not only ...
http://siteresources.worldbank.org/INTPSIA/Resources/490023-1121114603600/12933_chapter9.pdf
Survey Tools for Assessing Performance in Service Delivery Jan Dehn, Ritva Reinikka, and Jakob Svensson1 9.1 Introduction It has become increasingly clear that budget allocations, when used as indicators of the supply of public services, are poor predictors of …
http://documents.worldbank.org/curated/en/456871468760491581/Survey-tools-for-assessing-service-delivery
Survey tools for assessing service delivery (English) Abstract. This paper is intended to guide those who wish to undertake the Public Expenditure Tracking Surveys/Quantitative Service Delivery Surveys (PETS/QSDS). The paper is organized as follows. Section 2 outlines the motivation for developing PETS and QSDS, namely...Author: Jan Dehn, Ritva Reinikka, Jakob Svensson
https://gsdrc.org/document-library/survey-tools-for-assessing-performance-in-service-delivery/
Survey Tools for Assessing Performance in Service Delivery. Library. J Dehn, R Reinikka, J Svensson. 2003. Full text [PDF - 1.89 MB] - 22 pages Summary. What factors need to be considered when designing and implementing an evaluation methodology? How can both micro and macro levels be effectively incorporated into the poverty impact evaluation ...
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