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http://www.statssa.gov.za/?p=9701
Mar 30, 2017 · The state of basic service delivery in South Africa: In-depth analysis of the Community Survey 2016 data Tremendous progress has been made …
http://www.statssa.gov.za/publications/Report%2003-01-22/Report%2003-01-222016.pdf
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government ...Author: Mareli Crous
http://pmg-assets.s3-website-eu-west-1.amazonaws.com/docs/100204idasa.doc
THE STATE OF LOCAL GOVERNMENT AND SERVICE DELIVERY IN SOUTH AFRICA: ISSUES, CHALLENGES AND SOLUTIONS . INTRODUCTION . The South African legislation on local government emphasizes that municipalities have a pivotal role of democratizing society and fulfilling a developmental role within the new dispensation.
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
tion to make towards improved service delivery in the South African public service. It is after all, bearing in mind the definition that public administration is the type of adminis-tration that is involved in the conduct of communal or public affairs by the various gov-
https://www.urbanafrica.net/urban-voices/the-two-faces-of-service-delivery-in-south-africa/
Jul 18, 2016 · In early July, Statistics South Africa released the Community Survey 2016. This survey is intended to be a supplement to the 2011 census and is based on interviews with roughly 1.37 million households in South African (+/- 9% of South Africa’s population). On the one hand, the statistical picture presented is encouraging.
https://www.cfr.org/blog/south-africa-what-does-service-delivery-really-mean
May 15, 2014 · “Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing.
https://muse.jhu.edu/article/705448/pdf
Oct 16, 2018 · In Building a Capable State, Ian Palmer, Nishendra Moodley, and Susan Parnell seek to understand how South Africa's governments—local, provincial, national—have progressed in delivering services.The authors take into account the country's history and recent transition to democracy, as well as its geographical and political challenges.Author: Myra Ann Houser
http://www.hsrc.ac.za/en/research-outputs/ktree-doc/17276
analysts have labelled South Africa as the ^protest capital of the world _ (Alexander, 2013). Alexander (2013) argues that service delivery protests continues unabated and that government attempts to improve service delivery have not been sufficient to address the frustration and …
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