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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · Service Management Blog What is ITIL Service Delivery? September 6, 2019. 6 minute read. Joe Hertvik. ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s ...
https://its.ucsc.edu/itsm/servicemgmt.html
Service Management focuses on providing value to the customer and also on the customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients. Service Management Resources: Is it a Service? A service is a coherent, ready-to-use ...
https://www.axelos.com/best-practice-solutions/itil/what-is-it-service-management
IT service management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology. ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks.
https://work.chron.com/job-description-service-delivery-manager-24247.html
A service delivery manager has a role key in customer relationship management and team leadership. Some duties include utilizing team members to get service issues fixed, communicating with clients about contract issues and leading quality improvement initiatives for services.
https://www.reference.com/business-finance/role-service-delivery-manager-9a8ee4449b22dda0
The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. The importance of having a service delivery manager is to make sure all customers and clients receive the same services and treatments across the board.
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