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http://www.eajournals.org/wp-content/uploads/Telecommunication-Service-Delivery-And-Customer-Satisfaction1.pdf
TELECOMMUNICATION SERVICE DELIVERY AND CUSTOMER SATISFACTION: A STUDY OF TELECOM SUBSCRIBERS IN OGUN STATE, NIGERIA ONIGBINDE Isaac Oladepo (Ph.D.)1 & ODUNLAMI Samuel Abimbola (M.Sc.)2 1Department of Business Administration, McPherson University, Seriki Sotayo, P.M.B 2094,Abeokuta, Nigeria.File Size: 353KB
http://www.ijictm.org/admin/html/mail/attach/2014-11-27-06-37-09.pdf
Telecommunication industry, this has not led to quality service delivery. Some recommendations made include ensuring the availability of experts in the industry who can churn out policies and roadmaps to guide the telecommunication industry as well as mobile networks investing more into network expansion and maintenance
https://searchnetworking.techtarget.com/feature/Best-practices-for-service-delivery-Translating-customer-needs-into-network-services
Best practices for service delivery: Translating customer needs into network services Telecom service providers can provide successful network services to enterprise customers by adopting best practices that help identify customer needs, create realistic project plans, and develop on-time, on-budget implementation strategies.Author: Techtarget
https://www.capgemini.com/2015/08/looking-at-telecom-industry-trends-by-2020-and-beyond/
Aug 10, 2015 · However, an age with saturated telecom penetration is coming, and industry is facing a brand new situation. Top 5 disruptions that will drive the most change in telecommunications by 2020 are: Integration with content service providers: Being connected continues to become cheaper.
https://www.investopedia.com/ask/answers/070815/what-telecommunications-sector.asp
Jul 02, 2019 · The telecommunications sector consists of companies that transmit data in words, voice, audio, or video across the globe. The telecommunications sector consists of three basic sub-sectors: telecom equipment (the largest), telecom services (next largest) and wireless communication.Author: Brian Beers
http://www.ipedr.com/vol11/5-R00009.pdf
Service Quality and Customer Satisfaction in a Telecommunication Service Provider Siew-Phaik Loke1, ... satisfaction. Hence, the telecommunication industry in Malaysia has to be strategically positioned to provide ... product and service delivery factors on reported levels of service quality within a single GSM provider.
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