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https://www.uts.edu.au/sites/default/files/1357611515_Service_Delivery_Reviews_Full.pdf
Service Delivery Reviews in Australian Local Government 7 that there would be efficiency gains in supporting councils in the formulation and tailoring of their service review methodologies. In developing their individual service review processes, council staff tended to rely heavily on established
https://apo.org.au/node/40153
Jun 21, 2014 · The Manual is intended for council staff such as department managers, elected members, CEOs and general managers, community engagement staff, and builds upon ACELG research Service Delivery Reviews in Australian Local Government (2012) and discussions from the short course 'Enhancing Local Government Service Delivery ' run by the UTS Centre for Local Government …Author: Roberta Ryan, Tim Robinson, SallyAnn Hunting
https://apo.org.au/node/30495
Aug 03, 2012 · Local government service provision has transformed significantly over recent decades. Australian councils have moved beyond the traditional narrow emphasis on ‘roads, rates and rubbish’ towards broader objectives to promote the social, economic, environmental, and …Author: Greg Walker, Matthew Gray
https://opus.lib.uts.edu.au/bitstream/10453/42148/3/Service-Delivery-Review-Manual.pdf
Local Government (UTS: CLG) and Australian Centre of Excellence for Local Government (ACELG), following a research report, Service delivery reviews in Australian local government (2011), by UTS:CLG for ACELG. The project was funded by ACELG. We wish to acknowledge the participation of the following people
http://www.jlgc.org.au/wp-content/uploads/2013/02/05-Mick-Gray.pdf
SERVICE DELIVERY REVIEWS •Financial Sustainability •Service Quality and Efficiency Key Drivers •Responding to changing customer priorities •aligning services with council’s vision •review and optimise service levels •consider alternative service delivery mechanisms •consider the potential for divestment of services
https://opus.lib.uts.edu.au/handle/10453/42148
22 rows · Service-Delivery-Review-Manual.pdf This resource is owned by the Australian Centre of …
https://www.apsc.gov.au/capability-review-department-regional-australia-local-government-arts-and-sport
Australian Public Service Commissioner. 1 About the review. A capability review is a forward-looking, whole-of-agency review that assesses an agency's ability to meet future objectives and challenges. This review focuses on leadership, strategy and delivery capabilities in the Department of Regional Australia, Local Government, Arts and Sport.
https://www.uts.edu.au/research-and-teaching/our-research/institute-public-policy-and-governance/news/service-delivery
The seven step framework for service delivery reviews includes: Service delivery review framework from ACELG Service Delivery Review: A How to Manual for Local Government (Second Edition), p.iii. The Manual is intended for council staff such as department managers, elected members, CEOs and general managers,...
https://www.governmentnews.com.au/acelg-guides-council-evaluation-service-delivery/
Jun 26, 2014 · The new reference guide, titled Service Delivery Review: A How to Manual for Local Government, includes advice, toolkits and templates to assist elected representatives and council staff including department managers, chief executive officers, general managers and community engagement staff.
https://publicsector.wa.gov.au/sites/default/files/documents/better_government_service_delivery_in_regional_western_australia.pdf
LOCAL SERVICE DELIVERY WORKING GROUP. Disclaimer. The Western Australian Government is committed to quality service to its customers and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after time of publication may impact the quality of this information.
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