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https://www.un.org/development/desa/capacity-development/what-we-do/service-delivery-model/
Service Delivery Model The multi-dimensional nature of the 2030 Agenda has encouraged a re-examination of programme and service delivery models developed prior to its adoption, with a view to...
https://expertprogrammanagement.com/2018/03/gap-model-service-quality/
The Gap Model of Service Quality (aka the Customer Service Gap Model or the 5 Gap Model) is a framework which can help us to understand customer satisfaction. The model shows the five major satisfaction gaps that organizations must address when seeking to meet customer expectations.
https://www.udemy.com/blog/service-quality-management/
The process of managing the quality of services delivered to a customer according to his expectations is called Service Quality Management. It basically assesses how well a service has been given, so as to improve its quality in the future, identify problems and correct them to increase customer satisfaction.
https://pdfs.semanticscholar.org/d6a2/0c6ea06931ea5360001cd62a5243839fb884.pdf
depends on size and direction of the four gaps associated with the delivery of service quality on the marketer’s side. According to this model, the service quality is a function of perception and expectations and can be modeled as: SQ ¼ Sk j¼1ðP ij E ijÞ where: SQ ¼ overall service quality; k …File Size: 897KB
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