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https://www.emerald.com/insight/content/doi/10.1108/02652329110144460/full/html
Alternative service delivery designs are explored and the impact of technology examined. It is concluded that the task at hand is not merely to select the best design but a technological migration path allowing the bank to maintain or improve its competitive position in what has been described as “bare‐knuckle banking”.Author: Jean Harvey, Pierre Filiatrault
https://www.interaction-design.org/literature/article/the-principles-of-service-design-thinking-building-better-services
Technology should be pulled into a service design rather than pushed into it. Technology design is to be flexible enough and agile enough to allow fast modification in the face of changing customer requirements; The Take Away. Service design principles support the development of services which deliver high quality experiences to users and customers.
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITSM refers to all activities, plans, and processes an organization uses to design, deliver, and manage service delivery for its customers. The Information Technology Infrastructure Library (ITIL®) is a set of best practices and a universal framework for implementing ITSM. Together, ITSM and ITIL enable IT service delivery for almost any business.
https://www.bmc.com/blogs/four-ps-itil-service-design/
Jun 20, 2017 · Service solutions for new or changed services; Management information systems and tools; Technology architectures and management architectures; The processes required; Measurement methods and metrics; And that is where the four P’s comes into the picture. People are central to the successful development, deployment and operation of any IT service. A good relationship between a service provider and its customers relies on the customer receiving an affordable service …
https://quizlet.com/129854804/chapter-5-designing-the-service-delivery-process-flash-cards/
the service delivery process should be designed to meet the specific needs of the firm's customers. This would include: (a) where customers should be served, (b) when they should be served, (c) who should serve them, and (d) how they should be served.
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
A 7 Step Process To Deliver Exceptional Service to the Business. CIOs can utilize a seven- step process that is logical and deliverables-driven to improve the delivery of services to the business. Let us examine how a newly appointed CIO addressed the challenge of improving the delivery of services …
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