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https://advisera.com/20000academy/blog/2013/02/05/isoiec-20000-service-delivery-processes-basis-management/
The ISO 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil service requirements.
https://www.lightedge.com/blog/iso-20000-section-6-service-delivery-processes-and-section-7-relationship-processes/
Jul 12, 2013 · In Section 6, ISO 20000 delves into the processes required to ensure the quality delivery of services. We will be examining Service Level Management, Service Reporting, Service Continuity, Capacity Management, and Security Management. What is required? First up, Service Level Management. This requirement basically defines SLAs and their lifecycle.
http://www.20000-toolkit.com/sd-library.htm
The ISO 20000 toolkit provides you with three templates – each of which has a differing area of attention. Service Level Management Process Manager overview – this is a must have for the toolkit. The Service Level Management process owner is crucial to the overall cohesion amongst all processes in the standard.
https://itservicemngmt.blogspot.com/2014/12/service-delivery-process-group-means.html
Dec 02, 2014 · ISO/IEC 20000 Service delivery processes documents Service delivery process group means business. Back in the old days, it was half of ITIL V2 Service Management. This is a large and complex process group oriented towards the customer.
https://advisera.com/20000academy/blog/2019/05/09/iso-20000-version-2018-vs-2011-main-changes-infographic/
May 09, 2019 · The same goes for the incident management and the service request (in the ISO 20000:2011, these processes are merged). In the new ISO 20000, the number of mandatory documents is reduced. By the way, a “mandatory document” means that a document with information is needed. For example, in the ISO 20000-1 standard,...
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