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https://searchcontentmanagement.techtarget.com/definition/Digital-customer-experience-delivery-platform
digital customer experience delivery platform: A digital customer experience delivery platform is software that helps create, manage and measure cross-channel customer experiences .
https://searchcloudcomputing.techtarget.com/definition/Platform-as-a-Service-PaaS
Platform as a service (PaaS) is a cloud computing model in which a third-party provider delivers hardware and software tools -- usually those needed for application development -- to users over the internet.
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