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https://dzone.com/articles/the-kanban-roles-youve-probably-never-heard-of
The Service Delivery Manager in Kanban. The Service Delivery Manager is a role dedicated to improving the efficiency of your workflow. Also known as Flow Manager, it is not meant to be an ...
https://www.infoq.com/articles/flow-manager-deliver-fast-smooth/
The flow manager can play an important part across the seven Kanban Cadences, the cyclical meetings that drive evolutionary change and "fit for purpose" service delivery (Anderson in Kanban Cadences):Author: Matthew Philip
https://medium.com/@alexeizheglov/service-delivery-manager-sdm-role-in-kanban-how-to-hire-for-it-2860f0f803cc
Oct 21, 2019 · I’m asked often about the Service Delivery Manager (SDM) role in Kanban. Who should play this role? How do we introduce it in the organization? Where can we find the right people? For the…Author: Alexei Zheglov
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