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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITIL service delivery occurs when an IT organization performs an IT service (business process, application, IT skills, hardware, software, or infrastructure service) that the customer values and desires and that the customer cannot or does not want to perform itself.
https://www.itiltraining.com/blog/2019/03/25/service-delivery-explained/
Service delivery encompasses everything the IT department provides the customer, while ITIL loosely defines how to do it. Why adopt ITIL service delivery. ITIL service delivery is essentially IT delivering a service to the customer. When performed well, it brings IT under the umbrella of the business as a whole.
https://www.axelos.com/best-practice-solutions/itil/what-is-it-service-management
ITIL defines IT service management as: “The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology.” ITIL is a best practice framework that gives guidance on how ITSM...
http://www.itskeptic.org/itil-service-delivery-manager
It has always seemed to me vital to have a Service Delivery Manager who owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability. And non-ITIL functions User Field Support and User Training.
https://www.fosterandpartnerscareers.com/vacancy/IT-Service-Delivery-Manager-13112015-114842.pdf
The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.
https://wiki.en.it-processmaps.com/index.php/Service_Delivery
Process Objective: Service Level Management has the tasks of maintaining the IT Organization's Service Catalogue and reaching binding agreements for internal and external Service Performances. At the interface with the client, Service Level Agreements are agreed.
https://www.bmc.com/blogs/itil-itsm-roles-responsibilities/
IT Service Management roles and responsibilities. No IT Service Management (ITSM) initiative can ever work without people. In fact, the 4 P’s of ITIL ® Service Design include People so that should say something about how important it is to structure and organize the people involved in delivery of IT services.
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
Service Portfolio Manager. The Service Portfolio Manager decides on a strategy to serve customers in cooperation with the IT Steering Group, and develops the service provider's offerings and capabilities. Service Strategy Manager. The Service Strategy Manager supports the IT Steering Group in producing and maintaining the service provider's strategy.
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