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http://irmbrjournal.com/papers/1371450683.pdf
Electronic banking services have become an important practice among commercial banks in Nigeria. The introduction of E- banking services has improved banking efficiency in rendering services to customer. The study aims at examining the impact of mobile banking on …
https://www.ukessays.com/essays/marketing/service-delivery-in-the-banking-sector-marketing-essay.php
Service organizations are mostly customer oriented and to survive in this competition they need to deliver high quality services. In the banking sector profitability is directly proportional to the high quality service delivery. So, it is important to monitor and enhance the services to bring improvements and deliver services efficiently.
http://www.iosrjournals.org/iosr-jbm/papers/Vol20-issue6/Version-5/E2006052734.pdf
Technology on Service Delivery in Commercial Banks in Kenya Dr. James T. Kariuki, PhD Department of Management Science, University of Nairobi, Nairobi, Kenya Abstract: Adoption of ICT has significantly altered banks operations and service delivery mechanism. Across the globe, banks have adopted technology in order to facilitate operation
http://erepository.uonbi.ac.ke/bitstream/handle/11295/94738/Mwangangi_Capacity%20Management%20and%20Service%20Delivery%20of%20Commercial%20Banks%20in%20Kenya.pdf?sequence=3&isAllowed=y
practices adapted by commercial banks in Kenya and how the same affects service delivery. A descriptive research design whereby all the 42 commercial banks in Kenya formed the sample frame. The primary data was collected using the questionnaire as the primary research instrument.
http://erepo.usiu.ac.ke/handle/11732/4601
The study did establish the existence of a positive relationship between online banking platforms and service delivery at KCB, r (0.636); p-value < 0.01. On the effect of mobile banking application on service delivery, this study concludes that mobile applications are essential for …Author: Anne Wangeci Wamwea
https://pdfs.semanticscholar.org/e7c7/c42aae7cc36b75aafd1a49ea600bb828ad07.pdf
banks are also being chosen for this research as it better reflects the banking industry of Malaysia. 2. Literature Review Considering the competitive environment, there is a need for banks to plan their strategies that will differentiate them from another. This can be achieved through the delivery of high service quality. The practice of excellentFile Size: 110KB
https://www.academia.edu/38302682/Impact_of_mobile_Banking_in_Service_Delivery_in_Commercial_Banks
Impact of mobile Banking in Service Delivery in Commercial Banks
https://www.nairaproject.com/projects/734.html
bank service delivery and customers’ satisfaction in nigeria bank Bank service delivery is concerned with the provision of quality services to customers. Obviously, one of the factors that separate competitors (banks) from the other (other banks) in the Nigerian banking industry is their level of services delivery.
http://www.study-aids.co.uk/busman/busman0157.html
Information and Communication Technology and Service Delivery in Commercial Banks in Kenya (2015) Ref: busman0157 In today`s business environment, ICT is …
http://erepo.usiu.ac.ke/bitstream/handle/11732/2605/Factors%20Affecting%20the%20Quality%20of%20Customer%20Service%20in%20the%20Banking%20Industry%20in%20Kenya%20A%20Case%20of%20ECOBANK%20Kenya%2C%20Nairobi%20Region.pdf?sequence=1&isAllowed=y
It however, assume important dimension in service delivery. This is because service firms such as banks have to retain their customers and win new ones if they are to remain in the market (Addai-Minkah, 2011). Customer service has evolved though the years from a simple interaction between a company’s
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