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https://www.finance.gov.au/publications/delivering-australian-government-services-access-and-distribution-strategy/capability.html
Delivering Australian Government Services Access And Distribution Strategy Capability.html
https://www.un.org/development/desa/capacity-development/what-we-do/service-delivery-model/
Service Delivery Model The multi-dimensional nature of the 2030 Agenda has encouraged a re-examination of programme and service delivery models developed prior to its adoption, with a view to ...
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
Measure Service Delivery O'Connor and his IT/Business team developed a set of SLA's (Service Level Agreements) to measure the performance of each service at the root level. His philosophy is simple.
http://weblog.tetradian.com/2012/09/22/service-function-capability-again/
Sep 22, 2012 · In our example, we deliver this ‘coarse-grained service’ via the ‘finer-grained’ service of the bridge or the ferry: each of these still fits the definition of ‘service’, because they represent (or, more specifically, enact) a service, with an identifiable interface (function), means of delivery (capability), assets, events and so on.
https://en.wikipedia.org/wiki/Capability_Management_in_Business
Capability management is the approach to the management of an organization, typically a business organization or firm, based on the "theory of the firm" as a collection of capabilities that may be exercised to earn revenues in the marketplace and compete with other firms in the industry."Capability Management" seeks to manage the stock of capabilities within the firm to ensure its position in ...
https://www.liveaction.com/capabilities/service-delivery-monitoring/
Service delivery monitoring is the technology that enables the visualization, detection, alerting and reporting on the status of the end-to-end IT service. Service assurance is a framework of technology and processes to ensure that IT services offered over the enterprise network meet the agreed to service quality level (SLA) for an optimal user ...
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