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https://blogs.worldbank.org/governance/politics-service-delivery-0
Mar 24, 2014 · The WDR 2004 report certainly puts politics centre stage. Ten years on, the picture remains the same: where there’s any form of accountability relationship, there is some form of politics. A key insight of the WDR 2004 report was the trio of accountability relationships for service delivery and demand for improvement ...
https://www.sciencedirect.com/science/article/pii/S0305750X15001278
1. Introduction. Recent analysis of the politics of public services has been pursued in two main directions. On the one hand, political interests, incentives, and institutions may affect the performance of public services (Bakker et al., 2008, Keefer and Khemani, 2003, Mcloughlin, 2014a, Pritchett and Woolcock, 2004).On the other, the processes and outcomes of service delivery may themselves ...Author: Richard Batley, Claire Mcloughlin
https://www.researchgate.net/publication/332244786_Public_service_delivery_in_South_Africa_The_political_influence_at_local_government_level
The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes. ... The politics of service delivery in South ...
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
The Public Sector Research Centre is PricewaterhouseCoopers’ centre for insights and research into best practice in government and the public sector, including the interface between the public and private sectors. The Centre has a particular focus on how to achieve the delivery of better public services, both nationally and internationally.
https://blogs.worldbank.org/africacan/the-politics-of-service-delivery
Jun 11, 2012 · Teachers in Tanzania are absent 23 percent of the time; doctors in Senegal spend an average of 39 minutes a day seeing patients; in Chad, 99 percent of non-wage public spending in health disappears before reaching the clinics.These and other service delivery failures have been widely documented since the 2004 ...
http://recom.wider.unu.edu/article/decentralization-south-africa-role-politics
In the WIDER Working Paper ‘Vertical Decentralization and Urban Service Delivery in South Africa: Does Politics Matter?’ Robert Cameron looks at the ways in which politics affects decentralization and service delivery in South Africa. To do this he looks at Cape Town, which is controlled by the opposition Democratic Alliance (DA), and Johannesburg, which is controlled by the ruling African ...
https://www.ebrd.com/downloads/research/surveys/LiTS2ed.pdf
a crucial role. Better governance is an essential ingredient of reforms targeted at improving service delivery outcomes (for example, better health status, enhanced learning outcomes, etc).1 The governance and service delivery agenda was the subject of the 2004 World Development Report Making Services Work forFile Size: 727KB
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting ...
https://www.researchgate.net/publication/311331116_The_politics_of_service_delivery_in_South_Africa_The_local_government_sphere_in_context
The politics of service delivery in South Africa: The local government sphere in context ... by the key role players if more specifically the latter points . ... With regard to public service ...
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