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https://www.businessmanagementideas.com/service-marketing/electronic-channels/electronic-channels-in-service-marketing/17692
4. Benefits of Electronic Channels: Electronic channels such as television and telecommunication do not alter the service, as channels with human interaction tend to do. Unlike delivery from a personal provider, electronic delivery does not interpret the service and execute it according to that interpretation.
https://accountlearning.com/benefits-of-electronic-channels-of-distribution-of-services/
3. Customer convenience: Electronic channels enable customers to access a firm’s service at any place at any time. E-commerce is changing the way people shop. Electronic channels allow access to a large customer-base which would otherwise be inaccessible to the service principals.. 4. Wide distribution: Through electronic channels, the service provider is able to interact with a large number ...
https://en.wikipedia.org/wiki/E-services
E-services (electronic services) are services which use of information and communication technologies (ICTs). The three main components of e-services are- service provider, service receiver and the channels of service delivery (i.e., technology). For example, as concerned to public e-service, public agencies are the service provider and ...
https://www.slideshare.net/prithvighag/distribution-in-services
Jul 18, 2013 · Distribution in services 1. Distributing Services through Physical and Electronic Channels 2 nd P: place and time 2. Examine the role that distribution plays in services Determine challenges faced by people-processing, possession-processing, and information based services Implications of delivery through physical and electronic channels Understand the role of intermediaries Determine the ...
https://www.slideshare.net/RbkAsr/delivering-service-through-intermediaries-and-electronic-channels
Oct 11, 2011 · Chapter 13 Delivering Service Through Intermediaries and Electronic Channels Service Intermediaries Direct or Company-owned Channels Common Issues Involving In… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
https://www.managementstudyguide.com/technology-and-banking-delivery-channels.htm
The deployment of technology has also changed the channels via which customers interact with their banks. In this article, we will trace these changing channels of banking service delivery. Traditional Delivery Format: bank Branches. Bank branches form the traditional channel for …
https://www.scribd.com/presentation/81164208/Delivering-Service-Through-Intermediaries-and-Electronic-Channels
DELIVERING SERVICE THROUGH INTERMEDIARIES AND ELECTRONIC CHANNELS. Prof. Rushen Chahal Objectives for Chapter 13: Delivering Service through Intermediaries and Electronic Channels Identify the primary channels through which services are delivered to end customers Provide examples of each of the key service intermediaries View delivery of service from two perspectives--the service …5/5(2)
https://deden08m.files.wordpress.com/2013/02/chapter-5-distributing-services-through-physical-and-electronic-channels1.pdf
Through Physical and Electronic Channels. Overview Of Chapter 5 Distribution in a Services Context Determining Type of Contact: Options for Service Delivery Place and Time Decisions Delivering Services in Cyberspace The Role of Intermediaries Distributing Services Internationally.
http://www.authorstream.com/Presentation/prateek2nov-843025-electronic-channels-in-service-delivery/
Feb 19, 2011 · Benefits of electronic channels-: Benefits of electronic channels- Consistent delivery for standardized services. Low cost. Customer convenience. Wide distribution. Customer choice & ability to customize. Quick customer feedback.
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