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https://www.ajol.info/index.php/jsasa/article/view/85724
Records management and service delivery: the case of Department of Corporate Services in the Ministry of Health in Botswana. Abstract. This article explores the role of records management in the delivery of public service in Botswana with specific reference to the Corporate Services Division at the Ministry of Health headquarters.Author: G. Mampe, T. Kalusopa
https://hospital-medical-management.imedpub.com/effects-of-health-records-managementon-service-delivery-a-case-study-of-kisiiteaching-and-referral-hosp.pdf
The study will focus on the effects of health records management on service delivery, a case study of Kisii Teaching and Referral Hospital. The researcher will focus on record keeping and management specifically in matters dealing with medical care and hospital management [18]. …Author: Nairobi, Nyanza, Kenya
http://uir.unisa.ac.za/bitstream/handle/10500/5737/thesis_marutha_n.pdf?sequence=1
This study focuses on records management in support of service delivery in the public health sector of Limpopo Province, South Africa. The study sought to investigate whether the current records-keeping practices support or undermine service delivery and the e-health readiness level. Mixed methods were used for the survey.
https://www.ajol.info/index.php/jsasa/article/download/85724/75631
SASA 14 Records management and service delivery: the case of Department of Corporate. Services in the Ministry of Health in Botswana. file movement card as shown by the 12 (35.3%) response, file census 12 (35.3%) and physical. checkups 10 (29.4%) response for file that cannot be located through the other two means.Author: G. Mampe, T. Kalusopa
https://hospital-medical-management.imedpub.com/effects-of-health-records-managementon-service-delivery-a-case-study-of-kisiiteaching-and-referral-hosp.php?aid=19550
The general objective of this study is to look at the effects of health records management on service delivery, a case study of Kisii Teaching and Referral Hospital specific objectives are finding out the types of health records kept by Kenyatta National Hospital and their functions, establishing the relationship between health records keeping and service delivery and to find out the challenges faced by KTRH health records personnel in record keeping and service delivery.Author: Nairobi, Nyanza, Kenya
https://pdfs.semanticscholar.org/5846/df43046cf7f6942191890196c3b1f7554ddb.pdf
The study sought to find out how records management affects service delivery in the perspective of accessibility, retrieval of information, the application of ICT, the accountability and transparency of the processes at the Department and as well as the quality of the services being rendered to the clients.
http://www.strategicjournals.com/index.php/journal/article/view/867
Influence of records management on service delivery in the public sector in Kenya: A case study of lands department, ministry of lands, housing and urban development. Strategic Journal of Business & Change Management, 2(69), 667–688.Author: Annald Nyasinga Ongwenyi, Brighton Yegon, Salome Mathangani
http://uir.unisa.ac.za/handle/10500/5737
This study focuses on records management in support of service delivery in the public health sector of Limpopo Province, South Africa. The study sought to investigate whether the current records-keeping practices support or undermine service delivery and the e-health readiness level. Mixed methods were used for the survey.
http://siteresources.worldbank.org/EXTARCHIVES/Resources/Core%20Principles.pdf
Managing Records as the Basis for Effective Service Delivery and Public Accountability in Development: An Introduction to Core Principles for Staff of the World Bank and Its Partners July 2000 The World Bank International Records Management Trust
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