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https://www.bizskinny.com/Business-Definitions/dimensions-of-service-quality.php
The five dimensions of service quality are; 1) Reliability, 2) Responsiveness, 3) Assurance, 4) Empathy, and 5) Tangibles. Reliability . Reliability refers to the organizations ability to perform the service accurately and dependably. There are 3 basic components to this dimension, the ability to complete the service; 1) on time, 2 ...
https://www.qualtrics.com/blog/how-to-measure-service-quality/
The service quality dimensions evaluated by SERVQUAL should be adjusted for optimal performance in different industries, including public and private sector applications. SERVQUAL scores are highly reliable, but when used in different industries may fail to produce a clear delineation of the five basic dimensions.
http://jmm-net.com/journals/jmm/Vol_2_No_2_June_2014/5.pdf
the service quality level (Lehtinen and Lehtinen, 1982). Grönroos (1984) developed the first service quality model (Figure 1) and measured perceived service quality based on the test of qualitative methods. Technical quality, functional quality, and corporate image were used in the model as the dimensions of service quality.
https://www.researchgate.net/publication/274332133_SERVICE_QUALITY_MANAGEMENT_A_LITERATURE_REVIEW
However during the continuous research in the field of service quality, Parsuraman et al (1985) have developed SERVQ UAL model with 10 de terminants …
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