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https://www.researchgate.net/publication/228538071_Basic_Service_Delivery_-_A_Quantitative_Survey_Approach
This paper introduces a new quantitative approach to evaluating the delivery of public services. The paper combines a general discussion of the main features, strengths, limitations, and potential uses of tracing studies and Quantitative Service Delivery Surveys (QSDSs) with insights from past and ongoing applications of these tools.
http://etico.iiep.unesco.org/en/quantitative-service-delivery-surveys
Quantitative service delivery surveys (QSDS) or multi-purpose surveys, are used to collect quantitative data on the efficiency of public spending and the different aspects of ‘frontline’ service delivery, usually represented by schools in the education sector.
https://www.undp.org/content/dam/ukraine/docs/DG/Health/undp_med_ENG-web-optimized.pdf
quantitative service delivery survey (PETS/ QSDS) in a sample of health facilities in Poltava and Lviv oblasts. The purpose of the study was to gain a better under-standing of the inefficiencies in financing the delivery of health care services and to assist the government in its reform ef-forts. The fieldwork stage of the survey started in June 2016.
https://microdata.worldbank.org/index.php/catalog/860
Sep 26, 2013 · Quantitative Service Delivery Surveys (QSDS) are multi-purpose surveys that assess quality and performance in resource usage at the frontline facility …
http://microdata.worldbank.org/index.php/catalog/854
Sep 26, 2013 · Quantitative Service Delivery Surveys (QSDS) are multi-purpose surveys that assess quality and performance in resource usage at the frontline facility …
http://www1.worldbank.org/publicsector/pe/PETS1.pdf
SURVEY TOOLS FOR ASSESSING SERVICE DELIVERY 195 Box 9.2 PETS, QSDS, and Other Tools to Assess Service Delivery The Public Expenditure Tracking survey (PETS) and Quantitative Ser-vice Delivery Survey (QSDS) are distinct from other existing survey approaches, such as facility modules in household surveys or empiricalFile Size: 83KB
https://www.researchgate.net/publication/2524028_Survey_Tools_for_Assessing_Service_Delivery
Public Expenditure Tracking Surveys (PETS) and Quantitative Service Delivery Surveys (QSDS) have been developed in full recognition of the characteristics of public organizations, and with the...
https://olc.worldbank.org/sites/default/files/Session%207b_Filmer__service-delivery_measurement_tools_0.pdf
Quantitative Service Delivery Surveys (QSDS) •Take the facility (or staff) as the unit of analysis –Could be complemented with a household/users survey •Send enumerators to school to observe –Unannounced visits may be important •Collect quantitative information about –Physical infrastructure –Staff characteristics –Income and expenditures
http://siteresources.worldbank.org/INTEMPOWERMENT/Resources/486312-1098123240580/tool18.pdf
Quantitative Service Delivery Surveys (QSDS) are two new tools that seek to document service delivery on the supply side, and have proven effective in increasing both the accountability and the effectiveness of service providers.
https://www.thebalancesmb.com/customer-service-survey-2948072
Jun 25, 2019 · This short customer service survey questionnaire is designed to provide insight into the transaction between your business's staff and your customers. It's a general customer service survey example that you can use to get feedback about face-to-face customer service interactions, adapt it to your needs by adding other questions specific to your company as needed.
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