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https://www.worldbank.org/en/topic/governance/brief/public-service-delivery-global-solutions-group
The Public Service Delivery GSG strives to meet client demand for innovative public service delivery solutions. The GSG supports task teams to develop integrated, context-specific solutions for clients by integrating sector-specific and cross-cutting governance approaches and by harnessing, adapting and applying global knowledge across disciplines.
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
A well-functioning public sector that delivers quality public services consistent with citizen preferences and that fosters private market-led growth while managing fiscal resources pru- dently is considered critical to the World Bank’s mission of poverty alleviation and the
http://documents.worldbank.org/curated/en/786601468139801976/Public-services-delivery
Public services delivery (English) Abstract. The globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector.Author: Anwar Shah
http://documents.worldbank.org/curated/en/000333037_20080314065054
Public services delivery : Prestacion de servicios publicos (Spanish) Abstract. The globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public …Author: Anwar Shah
https://elibrary.worldbank.org/doi/abs/10.1596/978-0-8213-6140-5
The abstract concept of “government performance” can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. Public Services Delivery offers a comprehensive view of …
https://openknowledge.worldbank.org/handle/10986/7424
The 2018 World Bank Report growing smarter: learning and equitable development in East Asia and the Pacific highlights that selecting and supporting teachers throughout their careers to allow them to focus on the classroom is one of five core factors that are driving learning.
http://documents.worldbank.org/curated/en/775701527003544796/Indicators-of-citizen-centric-public-service-delivery
Indicators of citizen-centric public service delivery (English) Abstract. This report and the instruments it proposes aim at assisting public administrators in ensuring that their service delivery mechanisms respond to the needs and expectations of citizens.Author: Helene Pfeil, Sanjay Agarwal, David S. Bernstein, Francesca Recanatini, Stephen Knack, Peter Farup L...
http://documents.worldbank.org/curated/en/390551498836196848/Enhancing-the-quality-of-public-service-delivery-insights-from-recent-research
Enhancing the quality of public service delivery : insights from recent research (English) Abstract. Good policies are necessary but insufficient for delivering high quality public services. Building organizations capable of implementing increasingly complex policies at scale is crucial.Author: Michael Woolcock
https://www.worldbank.org/en/news/feature/2017/02/09/enhancing-the-quality-of-public-service-delivery-in-cambodia
Phnom Penh, Cambodia — Many countries struggle with ways to strengthen public service delivery.Cambodia is trying to learn from others – inside and outside of the country – and a recent workshop hosted by the Cambodian Ministry of Civil Service and the World Bank, with participation from the Government of Malaysia, brought new ideas to the surface.
https://datacatalog.worldbank.org/dataset/service-delivery-indicators
This partnership between the World Bank, the African Development Bank and the African Economic Research Consortium brings together development economists and sector specialists. The objective is to reposition the dialogue on human development in Africa within the context of effectiveness of public spending and accountability for service delivery.
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