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https://www.businessoffashion.com/articles/news-analysis/hm-has-delivery-problems-and-customers-are-unforgiving
The delivery problems hit at the heart of the company’s strategy shift to focus more on online sales and new store formats. The restructuring of the online distribution center aims to speed up delivery times from H&M’s current standard of five to seven days, Gustafsson said. Customers are imploring H&M to be more transparent.
https://www.bloomberg.com/news/articles/2018-04-13/h-m-now-faces-online-taunts-after-delivery-system-falters
Apr 13, 2018 · Read more on H&M’s woes here. The delivery problems hit at the heart of the company’s strategy shift to focus more on online sales and new store formats. The restructuring of the online ...Author: Anna Molin
https://www2.hm.com/en_gb/customer-service/shippinganddelivery.html
Learn about your shipping and delivery options when you shop online at H&M. Find out about standard and next-day delivery, store pick-up and more.
https://www2.hm.com/en_gb/customer-service.html
The content of this site is copyright-protected and is property of H&M Hennes & Mauritz AB. H&M's business concept is to offer fashion and quality at the best price in a sustainable way. H&M has since it was founded in 1947 grown into one of the world's leading fashion companies. READ MORE
https://www.theukdomain.uk/whats-the-problem-with-hms-online-strategy/
In terms of delivery, H&M has massively improved its offering over the past year, with the addition of next day delivery, nominated slots and various pickup options enabling it to appeal to shoppers. However, the fact that it’s been slow to do this means it’s lost ground on some online rivals over the last few years.
https://www.digitalcommerce360.com/2018/04/13/hm-struggles-with-slow-delivery-of-online-goods/
Apr 13, 2018 · The delivery problems hit at the heart of the company’s strategy shift to focus more on online sales and new store formats. The restructuring of the online distribution center aims to speed up delivery times from H&M’s current standard of five to seven days, Gustafsson said. Customers are imploring H&M to be more transparent.
https://www.trustpilot.com/review/hm.com
Last time I shop at H&M! I have shopped with H&M, mostly happily for years. However, after the customer service (oxymoron) experience I had this evening I will, as a matter of principle never shop at H&M again. I placed a small on-line order and in less than an hour decided to cancel two of the items.1.6/5
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