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https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government ...Author: Mareli Crous
https://www.undp.org/content/dam/uganda/docs/UNDPUg2014_Principles%20of%20Service%20Delivery%20in%20Uganda%e2%80%99s%20Local%20Governments%20Handbook%20November%202013.pdf
Page II PRINCIPLES OF SERVICE DELIVERY IN UGANDA’S LOCAL GOVERNMENTS Foreword Uganda’s decentralised service delivery framework provides for a mixture of approaches to service delivery. Thus, are direct provision by Local Governments; private sector and civil society. These are guided by various instruments.
https://www.gov.uk/government/publications/the-7-principles-of-public-life
The 7 principles of public life apply to anyone who works as a public office-holder. This includes people who are elected or appointed to public office, nationally and locally, and all people ...
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY Department of Public Service and Administration 18 September 1997 CONTENTS FOREWORD ABBREVIATIONS 1. INTRODUCTION 1.1 Purpose 1.2 Background The people must come first: the 'customer' concept 2. SCOPE OF THIS WHITE PAPER 3. THE SERVICE DELIVERY PRINCIPLES OF BATHO PELE 4.File Size: 79KB
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
South African public service, with the aim of making the public service more efficient, effective and economical. One of the most important policy documents is the White Paper on Transforming Public Service Delivery, or the Batho Pele White Paperof 1997 (Notice No. 1459 of 1997). ‘Batho Pele’ is Sesotho for ‘People First’ and this title was
https://thecommonwealth.org/sites/default/files/news-items/documents/P14763_PSG_PGSU.pdf
The Commonwealth Key Principles of Public Sector Reform were recommended and endorsed by the Commonwealth Working Group on Public Administration (CWGPA), which met on 27–28 November 2014 in London. The CWGPA was a direct outcome of the Fifth Commonwealth Ministers for Public Service
https://apsdpr.org/index.php/apsdpr/article/view/22
Africa's Public Service Delivery & Performance Review is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public-Sector environment in South Africa and abroad. With a multi-disciplinary outlook, the journal will stimulate service delivery and performance challenges being faced in government.Author: Thozamile Richard Mle
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
equity,and efficacy of the public sector.Leading public policy experts and practitioners have contributed to the series. The first seven volumes in the series (Fiscal Management, Public Services Delivery, Pub-lic Expenditure Analysis, Tools for Public Sector Evaluations, Macrofederalism and Local
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