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https://zabalaza.net/2013/02/10/municipalities-service-delivery-and-protest/
Mar 19, 2013 · The poor are still poor, workers still exploited and only a few black people have become rich through BEE and other means. While the roll out of extensive service delivery was a key thrust of the ANC’s election manifesto, so far municipalities have not been able to carry out service delivery in a democratic fashion in a sustained an equal way.
http://bangladeshsociology.org/ServiceDelivery13.2-5.pdf
Local municipalities could play an important role in ensuring that democracy works for the poor at grassroots level. This article investigates the service delivery challenges confronting municipalities through a case study of FetaKgomo Local Municipality in the Sekhukhune District Municipality of Limpopo Province.File Size: 435KB
https://repository.up.ac.za/bitstream/handle/2263/30097/16chapter16.pdf?sequence=17
Municipal services and service delivery and the basic functional activities of municipal governments 16.1 Introduction In their capacity as the third and lowest sphere of government and the one that functions closest to local communities, municipal governments have often been described as comprising the sphere of government that is tasked mainly
http://www.ngopulse.org/press-release/five-ways-municipalities-can-enhance-service-delivery-through-data-optimisation
Nov 20, 2017 · Delivery of free basic services to indigent people remains an ongoing challenge for South African municipalities. According to Paul Smith, Local Government Support at Kagiso Trust, this may be attributed to poor data management, which impacts on all aspects of functioning, from customer management to revenue collection.
https://www.researchgate.net/publication/270622717_The_Quality_Of_Service_Delivery_In_Zimbabwean_Urban_Councils_A_Case_Study_Of_Bindura_Municipality_2009_To_2011
The major findings were that the quality of service delivery was generally poor. This was mainly attributed to inadequate and disintegrated service delivery and management strategies. In addition...
http://psam.org.za/research/1460540011.pdf
municipalities are either bankrupt, or on the brink of bankruptcy which affects their ability to provide quality service delivery to the people. • Lack of awareness and lack of knowledge by communities with regards to their rights. This hampers service delivery as communities do not know how or who to approach when they faceFile Size: 79KB
http://www.ffc.co.za/docman-menu-item/reports/610-2014-2015-tr-chapter-12-improving-the-performance-of-municipalities-through-performance-based-grants
Poor service delivery characterises many municipalities, producing outcomes such as the frequent and sometimes violent protests by residents clamouring for better services. Local government is at the coalface of service delivery, and any failure in the sector is fundamen-
https://www.etu.org.za/toolbox/docs/localgov/munservice.html
A municipal service partnership (MSP) is an agreement between a municipality and a service provider. A service provider may be another public authority (such as a water board or a district municipality), a private company, a non-governmental organisation (NGO) or a community-based organisation (CBO).
https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
A well performing local authority paves the way for the strengthening of local autonomy. Conversely, poor reliability, in the same way as poor service delivery, is disastrous to the image and autonomy of a local government. It means promoting and assuring professionalism in the public domain over the long term.
http://pmg-assets.s3-website-eu-west-1.amazonaws.com/docs/100204idasa.doc
Corruption, financial mismanagement and non-compliance with financial legislation are common in most municipalities. Consequently, this result to poor performance thus the delivery of social services is compromised. In his 2003/04 report for Local Government financing published in March 2004 the Auditor-General of South Africa noted that:
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