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https://www.ofwat.gov.uk/publication/service-delivery-report-2016-17/
Home > Publications > Service Delivery Report 2016-17 Service Delivery Report 2016-17 324.5 KB - PDF
https://www.ofwat.gov.uk/wp-content/uploads/2019/01/Service-Delivery-Report-20190110-Final.pdf
We then set the price, investment (expenditure) and service package that customers receive within the 2015-20 price control period. Each company must report annually on their expenditure and outcome delivery in an annual performance report (APR).
https://www.south-staffordshire.com/downloads/ar2011.pdf
Annual Report 2011 Contents 2 Executive Summary 4 Operational Review ... delivery in South Staffs Water and a number of new opportunities in our service businesses. ... service. Although Ofwat are no longer using the OPA for regulatory purposes in the future, the provisional results for ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/727337/ofwat-annual-report-2017-2018.pdf
Water Services Regulation Authority (Ofwat) – annual report and accounts 2017-18 4 In December 2017, we launched the methodology for the next price review (PR19). This methodology sets a clear agenda for companies: affordability, resilience, innovation and customer service, all …
http://www.211brevard.org/~brevard/wp-content/uploads/2013/07/FYE_2011_Service_Delivery_Report3.pdf
Service Delivery Report 2010-2011. Page Intentionally Left Blank . Contents . ... customer service skills to help callers identify feelings, issues, needs and obstacles & to help callers develop strategies for addressing their concerns. Many helpline callers prefer to remain anonymous. Consequently “unknown” will frequently represent a
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/812689/ofwat-annual-report-2018-2019.pdf
This section of the performance report is designed to provide a short summary of our performance during 2018-19, with information to understand: • Ofwat and our purpose; • how we performed during the year against our objectives. Every five years we set allowed revenues and …
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