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https://www.cisco.com/c/dam/global/de_de/assets/pdfs/publicsector/ida_07_04.pdf
The study “Multi-channel delivery of eGovernment services” investigates the successful delivery of pan-European government services by means of a multi-channel approach. Because success in service delivery depends on a vast range of parameters, there is no single formula or solution that fits all
http://ec.europa.eu/idabc/en/document/3118/5927.html
Users want their interactions with the public sector to be efficient and conveniently available. One way of meeting these expectations is the deployment of public services through a variety of channels: personal computers with Internet access, TV sets, mobile phones, etc. Multi-channel delivery of public services allows users to access those services anytime, anywhere and anyhow.
https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2012-Survey/Chapter-4-Supporting-multichannel-service-delivery.pdf
75 United Nations E-Government Survey 2012 Supporting multichannel service delivery 4 Chapter Four 4.1.1 Channel selection As seen in fi gure 4.1, 190 countries are using web channels to deliver public services, which are by far
https://www.researchgate.net/profile/George_Samaras2/publication/228361704_Multi-channel_Delivery_of_Services-the_Road_from_eGovernment_to_mGovernment_Further_Technological_Challenges_and_Implications/links/0deec537f33cc15d16000000/Multi-channel-Delivery-of-Services-the-Road-from-eGovernment-to-mGovernment-Further-Technological-Challenges-and-Implications.pdf
1 Multi-channel Delivery of Services – the Road from eGovernment to mGovernment: Further Technological Challenges and Implications Panagiotis Germanakos, George …
https://www.malaysia.gov.my/portal/content/30049
Multi-channel Services Delivery. Facilities. Service Delivery Platform. Reach. e-Participation. eService Delivery. ... Services of the government and private sectors in one building in the form of a one-stop centre. Able to perform transactions in one building, which saves time and cost.
http://ec.europa.eu/idabc/en/document/3343.html
The study “Multi-channel delivery of e-government services” investigates the successful delivery of e-government services by means of a multi-channel approach. Because success in service delivery depends on a vast range of parameters, the study shows that there is …
https://www.malaysia.gov.my/portal/content/30054
Multi-channel Services Delivery. Facilities. Service Delivery Platform. Reach. e-Participation. eService Delivery. INFO TV Introduction. Mass media is a channel, which is used to provide information to society. There are two types of mass media, that is, electronic media and print media. ... which are very powerful in providing information ...
https://www.igi-global.com/chapter/multi-channel-delivery-services-light/26758
Multi-Channel Delivery of E-Services in the Light of M-Government Challenge: 10.4018/978-1-59140-884-0.ch015: During the last decade, users have become accustomed to new means of service delivery in the private sector. Nowadays, users expect the same level of varietyAuthor: Panagiotis Germanakos, George Samaras, Eleni Christodoulou
https://www.researchgate.net/publication/47529635_Multi-channel_delivery_of_services_-_initial_pace_towards_M-Government_the_case_of_Kurdistan_region_of_Iraq
Multi-channel delivery of services – initial pace towards M-Government: the case of Kurdistan region of Iraq ... firstly we explore the multi-channel delivery of e-government for enhancing ...
https://www.boisestate.edu/opwl-worc/evidence-for-behavior-engineering-model/instruments/variables-associated-with-effective-management-of-multi-channel-delivery-of-public-services/
Organizations can consider this example as they try to manage delivery of services through multiple electronic and non-electronic channels. Article. Posada, E., Gagnon, Y., & Bourgault, M. (2009). Variables associated with effective management of multi-channel delivery of public services. The Business Review, Cambridge, 12(2), 206-211.
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