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https://www.who.int/management/district/monitoring_evaluation/en/
A combination of procedures, methods and tools by which a policy, programme or project may be judged as to its potential effects on the health of a population, and the distribution of those effects within the population -- to inform and influence decision-making and to reduce health inequalities.
https://www.who.int/management/district/monitoring_evaluation/en/index7.html
Monitoring and Evaluation - online course Global Health eLearning Centre, USAID Access to the online course requires registration, but it is freebut it is free and provides access to several courses. The M&E course takes 1.5 to 2 hours and a certificate is awarded after passing the final exam. The course covers: • purposes and scope of M&E
https://www.who.int/management/district/monitoring_evaluation/en/index3.html
M&E and the MDGs. A common framework for monitoring performance and evaluation of the scale-up for better health WHO, 2008 Aims to ensure that the demand for accountability and results from single donor and joint initiatives is translated into well-coordinated efforts to monitor performance and evaluate progress and results in country (3 pages, pdf 33kb)
https://knowhow.ncvo.org.uk/funding/commissioning/monitoring-and-evaluation-for-public-service-delivery
Sep 11, 2017 · Monitoring and evaluation are crucial aspects of running any organisation, but are particularly important when delivering services under a formal contract. This section of Knowhow provides information and resources on: how the commissioning of outcomes is different from commissioning outputs and activities.
https://www.who.int/management/district/monitoring_evaluation/en/index1.html
Monitoring and evaluation of service delivery. M&E TIPS. Conducting a Participatory Evaluation Performance Monitoring and Evaluation TIPS #1, 1996, USAID Characteristics, purpose, 7 steps, rapid appraisal methods (4 pages, pdf 27kb) Conducting Key Informant Interviews
https://www.who.int/management/district/monitoring_evaluation/en/index6.html
Monitoring and evaluation of service delivery For higher level managers Monitoring Equity in Health: A Policy Oriented Approach in Low and Middle Income Countries
https://www.businesslive.co.za/bd/opinion/2018-03-09-fix-monitoring-and-evaluation-for-better-service-delivery/
Fix monitoring and evaluation for better service delivery. The appointment of the new local government minister is a cause for optimism. However, Zweli Mkhize needs to recognise that the problems faced by municipalities in SA — which result in poor service delivery and led to 173 municipal service delivery protests in 2017 — are systemic.
https://www.academia.edu/34548349/Role_of_Monitoring_and_Evaluation_and_Quality_of_Service_Delivery_in_Local_Governments_in_Uganda_A_Case_of_Mpigi_District
The study investigated the role of monitoring and evaluation on quality of service delivery in Local Government in Uganda using the case of Mpigi District. Monitoring and Evaluation was conceptualized into three dimensions; Compliance M&E (CME)
https://www.mycustomer.com/service/management/six-steps-to-successful-monitoring-of-your-customer-service
The monitoring, measuring and managing of performance and service quality must remain a priority, but the “voice of the customer” analytics, across multiple channels, is just as important.
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