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https://www.mycustomer.com/service/management/six-steps-to-successful-monitoring-of-your-customer-service
The key to effective quality monitoring includes six crucial steps: Listen to your customers by monitoring interactions. Ask questions such as: are these interactions related to the company’s goals and objectives ... Capture all of your customer feedback channels. Apply the same quality standard ...
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4193590/
This issue, “Service Delivery in an Evolving Managed Care Environment,” extends the discussion to monitoring and evaluating the services delivered by MCOs. As reflected in the range of this issue's articles, monitoring and evaluating service delivery is extremely important for a variety of reasons.Author: James P. Hadley, Linda F. Wolf
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
7 Steps to Excellent Service Delivery. ... His opening pitch was to share with Kathy how he can help Kathy's team improve their customer reach by leveraging technology. ... This is an excellent ...
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