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https://hbr.org/2012/12/four-ways-to-reinvent-service-delivery
That insight opened the possibility for both improving the client experience and reducing costs with a new service-delivery structure. In 2001, Deutsche Bank started holding annual conferences to ...
http://faculty.london.edu/kramdas/Four%20Ways%20to%20Reinvent%20Service%20Delivery%20-%20Ramdas%20Teisberg%20Tucker%202012.pdf
four ways to reInvent servIce DelIvery at the West German Headache Center begins with one-on-one interactions between the patient—who stays in the same room—and three specialists.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2335946
Oct 04, 2013 · Organizations can redefine service delivery along four dimensions. A change in one may unlock -- or block -- possibilities for innovation in the others. 1) The structure of the interaction. Sometimes the service becomes more valuable to clients if they share it with others or if multiple providers coordinate closely to deliver it.Author: Kamalini Ramdas, Elizabeth Teisberg, Amy L. Tucker
https://store.hbr.org/product/four-ways-to-reinvent-service-delivery/R1212H
Organizations can redefine service delivery along four dimensions. A change in one may unlock--or block--possibilities for innovation in the others. 1) The structure of the interaction. Sometimes the service becomes more valuable to clients if they share it with others or if multiple providers coordinate closely to deliver it. 2) The service ...
https://www.researchgate.net/publication/272304626_Four_Ways_to_Reinvent_Service_Delivery
Regarding service distribution, most authors focus only on the channel of service delivery, defined by Sousa and Voss (2006) as the means of communication through which a service is delivered to ...
https://www.youtube.com/watch?v=sahgDx51m0k
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