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https://www.cfr.org/blog/south-africa-what-does-service-delivery-really-mean
May 15, 2014 · “Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing. Unfortunately, the government’s delivery and upkeep of these resources is unreliable–greatly...
https://repository.up.ac.za/handle/2263/3916
Service delivery in the South African public service : implementation of the Batho Pele principles by Statistics South Africa. Abstract: It is the implementation of laws and the actual provision of services and products that constitutes governance. The programmes of government should thus contribute towards an enhanced quality of life for all.Author: Mareli Crous
https://repository.up.ac.za/bitstream/handle/2263/52466/Koma_Improving_2015.pdf?sequence=1&isAllowed=y
Cloete (2009:294) reflects on the state of monitoring and evaluation in the South African Public Service by thus, expressing that until recently, no coherent system of systematic monitoring and evaluation existed in the South African Public Service. This state of affairs, however, changed in 2005.
https://www.emerald.com/insight/content/doi/10.1108/09513550110390819/full/html
Jun 01, 2001 · Abstract. The new South Africa came into being in 1994. The new government inherited the national public service and those of a variety of former provinces and homelands that had to be amalgamated to form a national unified public service. Although this task was accomplished rapidly, the resulting public service was very large,...Author: Edward W. Russell, Dick G. Bvuma
http://wiredspace.wits.ac.za/jspui/bitstream/10539/20724/1/Final%20Dissertation%20-%20Nonkululeko%20Madalani%209%20May%202016.pdf
South Africa, referred to as the Client Service Officers (CSOs), the frontline staff members and their Supervisors from two sampled offices, Johannesburg Labour Centres (LCs) in Gauteng (GP) and Witbank LC, Mpumalanga (MP) Provinces.File Size: 2MB
http://www.dpsa.gov.za/dpsa2g/documents/service_delivery_review/SDR_Vol_11_No_2_of_2016.pdf
Public Service is one that eschews political partisanships and encourages professionalism and administrative autonomy. The NDP further makes a call to making the Public Service an employer of choice who puts professionalism at the heart of service delivery. Although the Constitution provides for the appointment of a number of
https://www.dpme.gov.za/publications/20%20Years%20Review/20%20Year%20Review%20Documents/20YR%20Changing%20public%20service.pdf
Apart from the expansion of basic services, South Africa can also celebrate the way in which the post-apartheid state was able to create a unitary state with a unified public service. The public service is constitutionally defined as a collection of organs of the state at national and provincial level. The transformation of the local sphere isFile Size: 807KB
https://www.polity.org.za/article/the-reasons-behind-service-delivery-protests-in-south-africa-2009-08-05
Over the past few weeks South Africa experienced a wave of protest action across most provinces. According to ANC spokesperson Jesse Duarte there have been protests in ‘only' 14 of the 283 municipalities, but other sources put the figure at more than twenty. The strike this week by municipal workers raises fears that dissatisfaction with municipal service delivery may further increase and ...
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