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https://journals.sagepub.com/doi/10.1177/109467059914002
May 01, 1999 · The efficiency of these processes is first determined by using a ... This article presents a methodology that determines the role of design in calculating the efficiency of service delivery processes.Author: Frances X. Frei, Patrick T. Harker
https://pdfs.semanticscholar.org/f847/7eb650d6ac5fd752077b4c637bceb5a4429d.pdf
calculating the efficiency of service delivery processes. The efficiency of these processes is determined by using a variation of frontier estimation (DEA-like) techniques. The methodology is then applied to a particular service delivery process in retail banking. The methodology allows one to address the question of how much inefficiency in a businessFile Size: 136KB
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=7682
The efficiency of these processes is determined by using a variation of frontier estimation (DEA-like) techniques. The methodology is then applied to a particular service delivery process in retail banking. The methodology allows one to address the question of how much inefficiency in a business process is due to the wrong process design, and how much is due to the right design, poorly executed.Author: Frances X. Frei, Patrick T. Harker
https://ideas.repec.org/p/fth/robuom/96-04.html
Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking This paper presents a methodology that determines the role of design in calculating the efficiency of service delivery processes. The efficiency of these processes is determined by using a variation of frontier estimation (DEA-like) techniques.
https://www.researchgate.net/publication/23739425_Measuring_the_Efficiency_of_Service_Delivery_Processes_An_Application_to_Retail_Banking
The efficiency of these processes is determined by using a variation of frontier estimation (DEA-like) techniques. The methodology is then applied to a particular service delivery process in retail...
https://insights.workwave.com/industry/logistics-distribution/7-simple-ways-to-increase-your-delivery-efficiency/
When you’re ready to reevaluate the way you planned your delivery routes, you’ll quickly see the benefits of on-time arrivals, productive employees, and satisfied customers. Here are seven ways you can instantly increase your delivery efficiency with dynamic route planning technology and optimization.
https://www.academia.edu/4558523/Measuring_the_Efficiency_of_Service_Delivery_Processes_With_Application_to_Retail_BankingDirector_The_Working_Paper_Series_is_made_possible_by_a_generous
Measuring the Efficiency of Service Delivery Processes: With Application to Retail BankingDirector The Working Paper Series is made possible by a generous
https://www.cfo.com/strategy/2006/02/measuring-performance-in-services/
Apr 13, 2017 · • Finally, service companies must set up broad cost-measurement systems to report and compare all expenses across the functional silos common to service delivery organizations. The goal is to improve the service companies’ grasp of the cross-functional trade-offs that must be made to rein in total costs.
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