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http://documents.worldbank.org/curated/en/710301468771256270/310436360_20050276101244/additional/269360Literature0review0India.pdf
Literature Review on Service Delivery in India Prepared as a background Reference for The World Development Report 2004: Making Services Work for Poor People By Suraj Saigal* Draft 2: November 22, 2002 * Senior Economist, Oxus Research and Investments, New Delhi, IndiaFile Size: 141KB
https://www.emerald.com/insight/content/doi/10.1108/BPMJ-09-2016-0185/full/html
The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration. Specifically, this paper concentrates on service quality (including quality measurement), the service environment, controls and their consequences.,A comprehensive review of the literature is conducted ...Author: Zyad M. Alzaydi, Ali Al-Hajla, Bang Nguyen, Chanaka Jayawardhena
http://etd.cput.ac.za/bitstream/handle/20.500.11838/1633/Microsoft%20Word%20-%20Chap%202%20literature%20review%20final.pdf?sequence=3&isAllowed=y
CHAPTER 2: LITERATURE REVIEW 2.1 Introduction This literature review proposes to address several themes. Firstly, it will ground the research in the field of public management and development, and in particular, the context in which the delivery of basic sanitation services to informal settlements takes place within South Africa.
https://www.ircwash.org/resources/brief-review-service-delivery-concepts-literature-review
This note summarises ideas and issues arising from a general but rapid review of literature on service delivery models and concepts. It aims to identify some of the key debates, terminologies and examples that may be relevant or offer insights into the issue of rural water service delivery in developing countries.
https://www.nj.gov/dca/affiliates/luarcc/pdf/final_service_delivery_arrangements.pdf
TABLE OF CONTENTS Literature Review and Analysis Related to Optimal Service Delivery Arrangements and Local Government Efficiency EXECUTIVE SUMMARY 1 PURPOSE OF THE REPORT 6 REVIEW AND SYNTHESIS OF THE LITERATURE 8 COMMENTS ON THE LITERATURE 23 CONCLUSIONS 24 APPENDIX A – ANNOTATED BIBLIOGRAPHY 26 APPENDIX B – …
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2744662/
The two authors screened independently for relevance and only two review articles on determinants of delivery service use in low- or middle-income countries were found: Thaddeus and Maine , and Say and Raine . All other hits were either not in fact review articles or focussed on different topics.Author: Sabine Gabrysch, Oona Mr Campbell
http://www.state.nj.us/dca/affiliates/luarcc/pdf/final_consolidation_report.pdf
Literature Review and Analysis Related to Municipal Government Consolidation EXECUTIVE SUMMARY 1 PURPOSE OF THE REPORT 5 REVIEW AND SYNTHESIS OF THE LITERATURE 7 COMMENTS ON THE LITERATURE 21 CONCLUSIONS 22 APPENDIX A – ANNOTATED BIBLIOGRAPHY 24 APPENDIX B – METHODOLOGY 46 APPENDIX C – RFP QUESTIONS 50 APPENDIX D – …
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