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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITIL service delivery occurs when an IT organization performs an IT service (business process, application, IT skills, hardware, software, or infrastructure service) that the customer values and desires and that the customer cannot or does not want to perform itself.
https://www.indeed.com/q-Itil-Service-Delivery-Manager-jobs.html
1,942 Itil Service Delivery Manager jobs available on Indeed.com. Apply to Service Delivery Manager, Technical Support Supervisor, Senior Service Delivery Manager and more!
https://www.itiltraining.com/blog/2019/03/25/service-delivery-explained/
What are ITIL and IT service delivery? Let’s start with an explanation of what ITIL is. The Information Technology Infrastructure Library, or ITIL, is a set of best practices used to create and improve ITSM, or IT Service Management, processes in an organization. ITSM goes beyond IT support.
http://www.itskeptic.org/itil-service-delivery-manager
It has always seemed to me vital to have a Service Delivery Manager who owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability. And non-ITIL functions User Field Support and User Training.
https://wiki.en.it-processmaps.com/index.php/Service_Delivery
Overview of Service Delivery, ITIL V2 Service Level Management Process Objective: Service Level Management has the tasks of maintaining the IT Organization's Service Catalogue and reaching binding agreements for internal and external Service Performances.
https://www.axelos.com/news/blogs/june-2017/why-invisibility-good-service-delivery-manager
The purpose of the service delivery manager In essence, the SDM is there to deliver a service and make sure the customer is first. Beyond this, depending on the strategic or operational approach, it’s someone who understands what the client wants and needs and knows the client inside out, or keeps things moving for the client’s benefit.
https://www.fosterandpartnerscareers.com/vacancy/IT-Service-Delivery-Manager-13112015-114842.pdf
The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder
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