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https://www.techrepublic.com/blog/tech-decision-maker/whats-in-a-service-management-plan/
SMP is a planning document drafted by the service organization and maintained by the service organization to ensure that the contracts and SLAs are in the desired range. Organizations generally get approval from internal higher management before the ball gets rolling.
http://ulspace.ul.ac.za/bitstream/handle/10386/2239/mathebula_integrated_2018.pdf?sequence=1&isAllowed=y
Development Plans (IDPs). IDPs are strategic documents designed to address service delivery imbalances of the pre-democratic dispensation and promote integrated and politico-socio-economic welfare of the general citizenry. Services delivered by municipalities are therefore incorporated within the IDP of each municipality.
https://www.who.int/healthinfo/systems/WHO_MBHSS_2010_section1_web.pdf
inputs should lead to improved service delivery and enhanced access to services. Ensuring availability of health services that meet a minimum quality standard and securing access to them are key functions of a health system. To monitor progress in strengthening health service delivery, it is necessary to determine the dimensions along
https://www.health.qld.gov.au/__data/assets/pdf_file/0025/443572/guideline-health-service-planning.pdf
Guide to health service planning (version 3) - 4 - 1. Introduction 1.1 Purpose of this guide Planning health services is complex. It requires a rigorous, evidence based approach to improving services to meet the future health needs of the population. The Guide to health service planning (the guide) details the theoretical framework for
http://www.dpsa.gov.za/dpsa2g/documents/networks/khaedu2011/Khaedu%202011.pdf
Conceptual Framework for Service Delivery and Organisational Transformation within the Public Service. Khaedu Colloquium 26-27 January 2011. 2. Vision. “What we need is a different type of a public servant; a public servant who respects the citizens he or she serves. A public servant who values the public resources she has been entrusted to manage.
https://www.servicefutures.com/four-key-elements-service-delivery-system
The four key elements for successful service delivery system are service culture, service quality, employee engagement and customer experience. Delivering excellent service. Running a successful service company should be synonymous with delivering excelling service. If not, then why consider running a service business at all?
https://managementhelp.org/programmanagement/business-programs.htm
Anyway, this planning effort is required if the organization plans to pursue investment/funding. The following guidelines will help ensure the program planning process points in the right direction and will help ensure the resulting program is run effectively and efficiently. (For more information about planning, see General Planning Process.)
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/304626/Indicators.pdf
Inputs: the raw materials that provide a basis for security and justice programs. Inputs can include money, technical expertise, relationships and personnel. LogFrame (Logical Framework): A project planning and oversight tool consisting of indicators and milestones for key inputs, activities, outputs, outcomes and impacts.File Size: 1MB
http://www.unodc.org/documents/southernafrica/v_tech/stvdocs/VE_Project_Examples_of_Proposal_Logframe_Workplan_and_Budget_updated.doc
M&E mainstreamed into housemother work plans and work schedule. Train housemothers how to report on client progress and service delivery No. of housemother reports received in good quality Copy of housemother reports Obligatory Outcome 2: Enhanced staff capacity to manage and implement project activities, for a cost not exceeding ZAR XXX.-
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