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http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
E-Government & Public Service Delivery: Enabling ICT to put “People First” – A ... government or public services through the use of ICT. The dominant models for e-government find their roots in public management models and e-business models. While ... are government ICT technological innovations adhering to the principles of ‘people ...
https://www.researchgate.net/publication/242562043_E-Government_and_Public_Service_Delivery_Enabling_ICT_to_put_People_First_-_A_Case_Study_from_South_Africa
E-Government and Public Service Delivery: Enabling ICT to put "People First" – A Case Study from South Africa Article (PDF Available) · January 2001 with 1,750 Reads How we measure 'reads'
https://pdfs.semanticscholar.org/ef0a/d221ac6d9ab7e4f32b06c005f2e49b1de750.pdf
E-Government in Malaysia: Innovations in Governance & Service Delivery In line with the global trend Malaysia has also embarked upon elaborate programmes seeking to improve the state of governance and service delivery systems through the application of emerging technologies.
http://www1.worldbank.org/publicsector/Apresentacao.pdf
Improving Governance and Service Delivery through E-Government: the Case of Cape Verde. 2 ... Both constitute the reference documents for ICT in Cape Verde. 6 Information Society Strategic Program ... e-Government Readiness, by acting decisively on the webization component.
http://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?article=1368&context=intl
Public Service Delivery: Role of Information and Communication Technology in Improving Governance and Development Impact . Abstract . The focus of this paper is on improving governance through the use of information and communication technology (ICT) in the delivery of services to the poor, i.e., improving efficiency, accountability, and
https://www.researchgate.net/publication/262352156_Use_of_ICT_in_the_public_service_delivery_the_Malaysian_experience
The vision of the Malaysian e-Government initiative which was formulated and launched in 1997 is to transform the public sector service delivery through the use of IT and multimedia.
http://www.oecd.org/gov/digital-government/45382562.pdf
OECD e-Government Studies Efficient e-Government for Smarter Public Service Delivery Denmark 2010 ASSESSMENT AND PROPOSALS FOR ACTION www.oecd.org OECD e-Government Studies Efficient e-Government for Smarter Public Service Delivery Denmark 2010 …File Size: 1MB
https://www.theguardian.com/global-development-professionals-network/2014/jun/09/e-governance-technology-public-services-development
Jun 09, 2014 · Defined as "the use of technology to enhance the access to and delivery of government services to benefit citizens, business partners and employees", e …
https://www.iiste.org/Journals/index.php/PPAR/article/view/43548
Improving Public Sector Service Delivery in Ghana:The Application of Innovation and ICT. Public sector institutions are established by law to provide essential service to citizenry. However, research has shown that, service delivering form the public sector is not meeting the satisfaction of users.Author: Amankona David, Seth Adutwum Amo, Danquah Opoku Derrick
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting ...
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