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http://siteresources.worldbank.org/AFRICAEXT/Resources/What_is_SDI.pdf
The Service Delivery Indicators initiative is an Africa-wide program that collects facility-based data from schools and health facilities every 2-3 years. The perspective it adopts is that of citizens accessing a service. The indicators can thus be viewed as a service delivery …
https://datacatalog.worldbank.org/dataset/service-delivery-indicators
The Service Delivery Indicators project is a new Africa-wide initiative that tracks service delivery in education and health across countries and over time.The project collects nationally representative data that focus mainly on performance and quality of service delivery in …
https://www.kpims.co.za/kpi-category/kpis-by-strategic-goals/process/service/
Helpdesk, CRM System Service KPIs measure the quality of service delivery within the business. These KPIs are also used to determine if SLAs are being met effectively and if any service issues result in a first time fix or if they result in a rework.
https://www.sdindicators.org/sites/sdi/files/8.%202016%20Madagascar_SDIEducation_FinalTechnicalReport.pdf
of service delivery in primary education and basic health services. The indicators enable the identification of gaps and tracking of progress over time and across countries.
https://www.qualtrics.com/blog/how-to-measure-service-quality/
Jun 19, 2019 · In restaurants, service quality tends to focus on timely service (not too rushed or too slow), server attentiveness, and friendliness. In fine dining restaurants with a fairly engaged experience, an expected part of service quality is the ability to make relevant recommendations.Author: Qualtrics
http://documents.worldbank.org/curated/en/775701527003544796/Indicators-of-citizen-centric-public-service-delivery
Indicators of citizen-centric public service delivery (English) Abstract. This report and the instruments it proposes aim at assisting public administrators in ensuring that their service delivery mechanisms respond to the needs and expectations of citizens.Author: Helene Pfeil, Sanjay Agarwal, David S. Bernstein, Francesca Recanatini, Stephen Knack, Peter Farup L...
https://www.who.int/healthinfo/systems/WHO_MBHSS_2010_section1_web.pdf
For some of the dimensions of service delivery, such as quality of care, widely accepted methods and indicators . for assessment are available, although research to refine these continues. For other characteristics in the list, such as person-centredness, research and dialogue on what and how to measure it is in the early stages. ...
https://www.measureevaluation.org/prh/rh_indicators/service-delivery/quality-of-care/quality-assurance-approach.html
Percent of facilities with systems that support quality service delivery (assessed separately for each service) Quick investigation of quality; Percent of facilities where service providers for specific services provide the services in adherence to expected expected standards; Quality Assurance Approach; Links to Other Indicator Resources; Social and Behavior Change Communication; Training in Service Delivery; Health Service …
https://www.qualityindicators.ahrq.gov/
AHRQ Quality Indicators, QI, use hospital inpatient administrative data to measure health care quality, identify areas for further study, and track changes over time.
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