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https://www.talkdesk.com/blog/9-organizational-factors-that-affect-service-delivery-in-call-centers/
Mar 20, 2013 · In customer-centric call centers, delivery of high quality service is crucial. In order to increase the quality of service that call center agents provide customers, managers must understand any organizational factors that may facilitate or hinder this process.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4450689/
Aug 12, 2013 · A better understanding of factors influencing quality of medical service can pinpoint better strategies for quality assurance in medical services. This study aimed to identify factors affecting the quality of medical services provided by Iranian physicians.Exploratory ...Author: Ali Mohammad Mosadeghrad
https://www.researchgate.net/publication/264817939_The_impact_of_service_delivery_quality_on_customer_satisfaction_in_Indian_banks
The impact of service delivery quality on customer satisfaction in Indian banks Article (PDF Available) in International Journal of Financial Services Management 6(1):60 - 78 · January 2013 with ...
https://www.tandfonline.com/doi/abs/10.1080/20421338.2013.782143
Mar 25, 2010 · (2013). Factors that Affect Municipal Service Delivery in Gauteng and North West Provinces of South Africa. African Journal of Science, Technology, Innovation and Development: Vol. 5, Building innovation driven economies in Africa, pp. 61-70.Author: Solomon Khale, Zeleke Worku
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4122083/
Jul 26, 2014 · Quality in healthcare is a production of cooperation between the patient and the healthcare provider in a supportive environment. Healthcare service quality depends on personal factors of the healthcare service provider and the patient and factors pertaining to the healthcare organisation and broader environment.Author: Ali Mohammad Mosadeghrad
http://eprints.leedsbeckett.ac.uk/1574/3/The%20Impact%20of%20Service%20Delivery%20System%20Effectiveness%20on%20Service%20Quality.pdf
The Impact of Service Delivery System Effectiveness on Service Quality: A Hierarchical Approach Abstract This article focuses on the effectiveness of the Service Delivery System (SDS) and re-examines its influence on customers’ perceived service quality. In this study, the influenceFile Size: 311KB
http://bangladeshsociology.org/ServiceDelivery13.2-5.pdf
What impact do service delivery challenges have on communities? How can service delivery challenges be minimized? Literature Review This section highlights the far-reaching service delivery challenges facing municipalities in the Republic of South Africa, particularly Limpopo Province by means of a review of the relevant literature. Local ...File Size: 435KB
http://strategicjournals.com/index.php/journal/article/view/18
The ultimate effects of poor service delivery has led to many farmers abandoning the Production of stable foods like maize, wheat, beans etc in this country hence reduced food Production .This has prompted the study of factors affecting quality service in a state Corporation in Kenya with reference to national cereals and produce board.
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