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https://www.amazon.com/gp/help/customer/display.html?nodeId=202025990
Wrong Item. If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent reason.
https://www.amazon.com/gp/help/customer/display.html?nodeId=201910830
Find a Missing Package That Shows As Delivered. What to do if your package shows as delivered but you can't find it.
https://sellercentral.amazon.com/gp/help/external/200444420?language=en-US
Amazon encourages sellers to report seller violations of Amazon's policies or applicable law. All reports are thoroughly investigated by our team. For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201953310
Follow the steps below to return an item you received but didn’t order or additional quantities of an item you received but didn’t order. Go to Returns Support Centre.. Click Return items. To return an incorrect item: click Return or Replace Items for the item you need to return and choose Wrong item was sent in the Why are you returning this? from the drop-down menu.
https://sellercentral.amazon.com/forums/t/item-delivered-to-wrong-address/93436
Feb 23, 2018 · I read some other threads about delivery to the wrong address as a result of the buyer providing the wrong address, but this just seems like negligence on FedEx’s part. I would normally just settle for refunding or replacing the customers order, but this is a $425 item and would like to avoid that option if at all possible.
https://www.reddit.com/r/amazon/comments/7wfqxr/if_you_have_a_bad_experience_with_an_amzl_driver/
The delivery girl called me to confirm a 15min time frame for delivery the same morning, and she delivered then. A local delivery company gave me a 9-15h frame, told me that i wanst home when i was, and then they came 4h later, at 16h30, to deliver the package. At least in my area Amazon is doing much better than local companies.
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