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https://www.cfr.org/blog/south-africa-what-does-service-delivery-really-mean
May 15, 2014 · “Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing. Unfortunately, the government’s delivery and upkeep of these resources is unreliable–greatly...
https://www.tandfonline.com/doi/abs/10.1080/03056241003637870
Jul 04, 2013 · Since 2004, South Africa has experienced a movement of local protests amounting to a rebellion of the poor. This has been widespread and intense, reaching insurrectionary proportions in some cases. On the surface, the protests have been about service delivery and against uncaring, self-serving, and corrupt leaders of municipalities.Author: Peter Alexander
https://www.researchgate.net/publication/311331116_The_politics_of_service_delivery_in_South_Africa_The_local_government_sphere_in_context
This paper analyses poor service delivery at local government level, which is attributed to the politicisation of administrative components in municipalities, resulting in poor local governance.
https://www.urbanafrica.net/urban-voices/the-two-faces-of-service-delivery-in-south-africa/
Jul 18, 2016 · In 2016, 74.4% of households in South Africa had access to water either inside their dwelling, or inside the yard, and 80% of households had access to adequate sanitation. Between 2001 and 2016, the number of households who had their refuse removed at least once a week increased from 55.4% to 61%,...
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
n order to implement South Africa’s Reconstruction and Development Programme (RDP) and its Growth, Employment and Redistribution Strategy (GEAR), government has released a number of White Papers that have bearing on the transformation of the South African public service, with the aim of making the public service more efficient,
https://www.dailymaverick.co.za/article/2018-05-14-improving-service-delivery-challenges-in-the-public-sector-and-how-to-address-them/
May 14, 2018 · A great deal of time and energy is spent on patching challenges in the system. Systems and processes do not support delivery, and resources are constrained. This leads to low levels of morale and capable resources seeking to leave the public sector.
http://pmg-assets.s3-website-eu-west-1.amazonaws.com/docs/100204idasa.doc
the state of local government and service delivery in south africa: issues, challenges and solutions INTRODUCTION The South African legislation on local government emphasizes that municipalities have a pivotal role of democratizing society and fulfilling …
http://policyresearch.limpopo.gov.za/bitstream/handle/123456789/1401/Municipal%20Service%20Delivery%20Protests.pdf?sequence=1
to strengthen the process of service delivery in the local government sphere, notwithstanding so, the paper will also conceptualise good governance in the South. African context as well as the challenges that inhibits local government towards service. delivery.
https://www.esri.com/about/newsroom/arcnews/improving-service-delivery-and-collaboration-in-south-africa/
Like all municipal districts in South Africa, officials for Frances Baard are charged with assisting local municipalities in carrying out the basic functions of local government. Responsibilities include promoting social and economic development while delivering basic services, such as water, electricity, waste removal, and health care.
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
Makanyeza, Kwandayi and Ikobe (2013) in a paper on strategies to improve service delivery in local authorities discovered that service delivery was poor mainly because of factors such as councillor interference and political manipulation, corruption and lack of accountability and transparency, inadequate citizen participation,...
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