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https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
How to follow the sun and provide great global support. The “follow-the-sun” support model was originally developed to provide round-the-clock customer service and has by now been widely adopted by companies around the globe. Yet whether and when to adopt this support model is a question just about every growing business comes to face.
https://follow-the-sun.github.io/
One of the important concepts evolved in the past decade or so is the “Follow the sun” (FTS) software development. It is a model in which work from one site is handed over to another, which is many time zones away (for example, U.S.A to India), in order for the …
https://www.zendesk.com/blog/improve-remote-support-follow-sun-model/
May 04, 2017 · The sun never sets for businesses that rely on remote support, and global support, for customer service. The traditional “follow the sun” model is a type of global workflow in which issues can be handled by and passed between offices in different …Author: Tara Ramroop
https://en.wikipedia.org/wiki/Global_delivery_model
A global delivery model implies that potentially, a firm can work round the clock for its customer, handing off work from one location to another at the end of the 'day shift' ('follow the sun' model) - thus providing twice or even three times the capacity they would have if they worked in a single location/ time-zone only.
https://www.natterbox.com/follow-the-sun-support/
Nov 21, 2016 · Follow-the-sun support has fast become the top worldwide standard of customer service. The idea is to provide all your customers and (potential) customers throughout the world with 24/7 support by call routing to available service representatives around the globe.
http://www.projectperfect.com.au/downloads/Info/info_service_delivery.pdf
The above picture shows the Service Delivery Model, which can be applied irrespective of industry and/or technology. The author has derived this model from his experience and knowledge As indicated in the diagram above, in this model, there are: • 4 Key areas 1. Customer 2. Resources 3. Project 4. Program and • 9 Sub areas 1. Communication 2.
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