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https://www.cfr.org/blog/south-africa-what-does-service-delivery-really-mean
May 15, 2014 · “Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing.
https://repository.up.ac.za/handle/2263/3916
Service delivery in the South African public service : implementation of the Batho Pele principles by Statistics South Africa. Abstract: It is the implementation of laws and the actual provision of services and products that constitutes governance. The programmes of government should thus contribute towards an enhanced quality of life for all.Author: Mareli Crous
https://journals.co.za/content/jpad/44/2/EJC51708
But whilst the shortage of skills does occupy a central position in the delivery of public service, skills shortage alone cannot however explain public service delivery inertia, other factors such as corruption, nepotism, interference in the day to day management and administration of departments by political principals, such as ministers and MECs, the Weberian organisational structures of departments, etc …Author: R.H. Nengwekhulu
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
tion to make towards improved service delivery in the South African public service. It is after all, bearing in mind the definition that public administration is the type of adminis-tration that is involved in the conduct of communal or public affairs by the various gov-
Africa's Public Service Delivery & Performance Review is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public-Sector environment in South Africa and abroad. With a multi-disciplinary outlook, the journal will stimulate service delivery and performance challenges being faced in government.
http://www.statssa.gov.za/?p=9701
Mar 30, 2017 · The state of basic service delivery in South Africa: In-depth analysis of the Community Survey 2016 data Tremendous progress has been made over the past few decades in the delivery of basic services. The Community Survey 2016 found that …
https://www.polity.org.za/article/the-reasons-behind-service-delivery-protests-in-south-africa-2009-08-05
The Reasons Behind Service Delivery Protests in South Africa. Over the past few weeks South Africa experienced a wave of protest action across most provinces. According to ANC spokesperson Jesse Duarte there have been protests in ‘only' 14 of the 283 municipalities, but other sources put the figure at more than twenty.
http://siteresources.worldbank.org/INTSOUTHAFRICA/Resources/Accountability_in_Public_Services_in_Africa.pdf
x AccountAbIlIty In PublIc ServIceS In South AfrIcA. on those directly responsible for services deliv- ery, and when citizens have no control or choice over service providers, typically service will fail” (Fiszbein 2005, p. 4).
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